Biomedical Services: Scheduling Lead - (Montgomery County, MD)

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Purpose:

The Scheduling Lead will manage a Biomedical Volunteer Workforce Engagement team who provide scheduling support of volunteers to help at blood drives, assisting with registration, canteen and/or temperature taking. The team will manage the blood drive schedule and communicate regularly with Biomedical Services volunteers to fill blood drive volunteer shifts.

Responsibilities:

• Oversee team responsible for scheduling volunteers to maintain blood drive schedule
  • Blood Drive Shift Tool Scheduling
  • Blood Drive Shift Tool Rebooking (Thank You Shift Follow Up)
  • Text campaign rebooking - review report and follow up with volunteer
• Exception Queue Management
• Managing Volunteer Engagement Indicators (Future Shift Sign Up)
• With Biomedical Volunteer Workforce Scheduling Team, develop and implement goals and objectives for volunteers as needed
• Attend/lead relevant meetings and communicate pertinent information to appropriate partners
• Serve as liaison between volunteers and employees
• Identify, train, supervise and provide regular feedback to team members
• Develop and review reports to detail team’s progress

Time Commitment:

At least 5 hours / week

Qualifications:

• Enthusiastic about Red Cross mission and programs, required
• Cultural sensitivity to diverse audiences, required
• Comfortable using a computer, phone and access to internet at home, required
• Basic Microsoft excel and word experience, required
• Knowledge and understanding of Red Cross services and operations and opportunities for volunteer service, required
• Work well both individually and with others, required
• Supervisory or management experience, required
• Experience with appointment scheduling, coordinating and managing schedules, preferred
• Relationship building skills working collaboratively with staff/volunteer partners as well as board members, and senior management, required

Understand the value of volunteers and provide leadership and support to ensure volunteers are productive and have a mutually rewarding experience, required

Training Requirements:

• Onboarding with Biomedical Engagement Rep and/or Supervisor
• Biomedical Virtual Training
• EDGE Volunteer Supervisor Training Curriculum

Length of Appointment:

One year appointment, renewable annually based on satisfactory performance in position.