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Biomedical Services: Scheduling Lead - (Baltimore City, MD)

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American Red Cross - National Capital & Greater Chesapeake Region

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Purpose:

The Scheduling Lead will manage a Biomedical Volunteer Workforce Engagement team who provide scheduling support of volunteers to help at blood drives, assisting with registration, canteen and/or temperature taking. The team will manage the blood drive schedule and communicate regularly with Biomedical Services volunteers to fill blood drive volunteer shifts.

Responsibilities:

  • Oversee team responsible for scheduling volunteers to maintain blood drive schedule
    • Blood Drive Shift Tool Scheduling
    • Blood Drive Shift Tool Rebooking (Thank You Shift Follow Up)
    • Text campaign rebooking - review report and follow up with volunteer
  • Exception Queue Management
  • Managing Volunteer Engagement Indicators (Future Shift Sign Up)
  • With Biomedical Volunteer Workforce Scheduling Team, develop and implement goals and objectives for volunteers as needed
  • Attend/lead relevant meetings and communicate pertinent information to appropriate partners
  • Serve as liaison between volunteers and employees
  • Identify, train, supervise and provide regular feedback to team members
  • Develop and review reports to detail team’s progress

Time Commitment:

At least 5 hours / week

Qualifications:

  • Enthusiastic about Red Cross mission and programs, required
  • Cultural sensitivity to diverse audiences, required
  • Comfortable using a computer, phone and access to internet at home, required
  • Basic Microsoft excel and word experience, required
  • Knowledge and understanding of Red Cross services and operations and opportunities for volunteer service, required
  • Work well both individually and with others, required
  • Supervisory or management experience, required
  • Experience with appointment scheduling, coordinating and managing schedules, preferred
  • Relationship building skills working collaboratively with staff/volunteer partners as well as board members, and senior management, required

Understand the value of volunteers and provide leadership and support to ensure volunteers are productive and have a mutually rewarding experience, required

Training Requirements:

  • Onboarding with Biomedical Engagement Rep and/or Supervisor
  • Biomedical Virtual Training
  • EDGE Volunteer Supervisor Training Curriculum

Length of Appointment:

One year appointment, renewable annually based on satisfactory performance in position.

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About American Red Cross - National Capital & Greater Chesapeake Region

Location:

4700 Mt. Hope Drive, Baltimore, MD 21215, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to a service member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Community
Health & Medicine

WHEN

We'll work with your schedule.

WHERE

4700 Mt Hope DrBaltimoreBaltimore, MD 21215

(39.34757,-76.70747)
 

SKILLS

  • Office Management
  • Management
  • Basic Computer Skills
  • People Skills

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • At least 5 hours / week
  • One year appointment, renewable annually based on satisfactory performance in position. 

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