When Disaster Strikes, Disaster Duty Officers Answer the Call

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ORGANIZATION: American Red Cross of Missouri and Arkansas

Imagine being awakened by smoke alarms in the middle of the night. You rush to get your family out to safety now that your home is engulfed in flames. You’re now standing outside of your house in your pajamas in the middle of the night with nowhere to go. Who do you call? The American Red Cross! On the other end of the phone is the Disaster Duty Officer ready to help you during one of the worst days of your life.

What is it?

The Disaster Duty Officer is a lifeline to people affected by local disasters, typically house fires. The Duty Officer is the first point of contact for those affected family members. They help by phone to give those families comfort, resources and hope. They also coordinate Red Cross volunteers to deliver client assistance cards to the families. As a Duty Officer, you don’t even need to leave your home to help people; all you need is a phone, computer and internet access.


  • 18 years or older
  • Training provided both online courses and hands on with experienced volunteers​​​​​​​
  • Virtual opportunity - computer with internet service and a phone needed

What Our Volunteers Are Saying

  • "Being able to help someone in one of their greatest times of need is a feeling like no other" ~Charlie V.
  • "I may not have money to give, but I have time." ~Taylor W.
  • "It’s a wonderful feeling being able to help someone affected by a house fire, who literally, may only have the clothes on their back." ~Julie M.

How to get started

  • Complete the online application at www.redcross.org/volunteer
  • Or for any questions or to schedule a personal volunteer consultation contact:
    Kristin Pendleton Senior Volunteer Recruitment Specialist
    Call/Text: 314-281-7968| kristin.pendleton@redcross.org
Volunteer from home and make an immediate positive impact on someone's life!

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About American Red Cross of Missouri and Arkansas


American Red Cross, 10195 Corporate Square Drive, St. Louis, MO 63132, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether itメs one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member or through the generosity of blood donors, providing critical blood to people in need, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.


Disaster Relief
Community, Disaster Relief


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Disaster Relief Call Center
  • Disaster Response


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Flexible schedule

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