Hero Care Network Caseworker - Service to the Armed Forces

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This is a great remote volunteer opportunity if you live within the state of Pennsylvania!

Be a part of one of our great lines of service in Service to the Armed Forces! Help to fulfill the mission of ensuring families needs are met when faced with an emergency.

Some of the key responsibilities:

* Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
* Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans

Qualifications:

* Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
* Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
* Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
* Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
* Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
* Ability to work with or without supervision
* Able to work with culturally diverse populations