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Shelter Assistant for Non-Profit Working with Homeless Clients

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  • 1 person is interested

SHIFT SCHEDULES: Daily 6:00am - 9:30am (Breakfast Shift), 11:30am - 2:30pm (Lunch Shift), and/or 5:45pm - 9:15pm (Dinner Shift)

Reports to: Shelter Manager or Residential Team Lead

Overall Objective:

Provide strength-based and client centered assistance to people experiencing homelessness as they move from homelessness to permanent housing. As part of the Bridge to Home Shelter Corps team, Shelter Assistant Volunteers work with staff to provide services to clients residing in the BTH shelter as well as community guests .

Position Description:

Shelter Assistants supplement shelter staff in the daily operations of the facility so that staff and clients have additional time to engage in educational resources, life-skills development, meals, and other developmental skills and activities that assist in providing the foundation for a safe shelter and moving from homelessness to housing.

Examples of Shelter Assistant responsibilities include:

  • Provide meal services and kitchen support.
  • Monitor hallways, dormitories and courtyards, supporting clients by meeting their needs and reporting any issues or concerns to staff.
  • Assist clients in meeting their hygiene needs by providing towels, hygiene supplies and completing shower logs.
  • Assist in maintaining the cleanliness of the facility.
  • Assist in facilitating client laundry support.
  • Greet clients at the sign-in desk and completes sign-in logs accurately.
  • Co-facilitates client activities with Volunteer Group Instructors and staff.
  • Interact individually with clients providing shelter-based friendship, sharing interests, and supporting clients while remaining focused and meeting their goals.
  • Maintain shelter safety protocol by adhering to Bridge to Home’s Shelter Rules and Policies.

Position Requirements:

  • Must be 18 years of age or older
  • Have two (2) character reference letters dated within the past 12 months - one of which must be from a professional or education resource (supervisor, professor, etc.)
  • Be able to commit to a minimum of one (1) shift per week
  • Demonstrate social sensitivity when dealing with the agency’s clients
  • Maintain confidentiality at all times
  • Be able to communicate in a positive and confident manner to staff, clients, and other team members
  • Demonstrate a basic understanding and compassion for people with varying circumstances and diverse backgrounds
  • Ability understand written and oral instructions to make quick and reasonable decisions and conclusions

Desired Qualifications:

  • Adult CPR and First Aid certified

9 More opportunities with BRIDGE TO HOME SCV




Mission Statement

Bridge to Home utilizes a comprehensive emergency through permanent housing service model with a housing first approach. At any given time, there are approximately 300 individuals experiencing homelessness who live in Santa Clarita. Many sleep in their cars or in encampments in the community’s riverbeds. Homelessness can happen to anyone and everyone’s story is different. Whether short-term or long-term, homelessness is solved by an individualized plan consisting of an integrated service model and a long-term approach that leads to permanent housing with ongoing supports as needed.


Bridge to Home, a non-profit 501 (c )(3) corporation, offers help for individuals and families experiencing homelessness in the Santa Clarita Valley. Services are provided by experienced social service professionals and housing navigators in our Homeless Services Access Center and in the Drayton Street shelter. With space for 60 residents, the shelter is open 365/24/7. Staff and volunteers help our homeless neighbors access and retain housing by addressing the conditions and causes of homelessness. BTH served 1,040 individuals and housed 88 individuals and households in 2018-19.

Bridge to Home is funded through government contracts, grants from private foundations, and generous donations from individuals and businesses in the local community. The BTH operating budget for 2019 - 2020 is $2.5M.

Bridge to Home (BTH) is governed by an all-volunteer Santa Clarita Valley Board of Directors, with experience in finance, law, health care, mental health, community service, business, education, public service, and more. Nine committees provide support the through oversight of policy and outcomes.

Homeless & Housing


We'll work with your schedule.


23031 Drayton StreetSanta Clarita, CA 91350



  • Crisis Intervention
  • Community Outreach
  • People Skills
  • Relationship Building




  • Must be at least 18
  • We ask that volunteers commit to at least one 3.5 hour shift per week, flexible schedule based on volunteer's availability.

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