Case Management Assistant

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Shift Times: As needed or requested from assigned Case Manager

Reports to: Assigned Case Manager

Objective:

Working with Bridge to Home staff, Housing Corps members help homeless clients move from homelessness to permanent housing through meaningful resource support and impactful connections with community members.

As a Housing Corps member, volunteers will help the Case Managers with the following tasks:

• Assist clients in completing paperwork for securing identification and supporting documents
• Learn about the housing and intake process and assist Case Managers in reiteration and support.
• Assist in communicating an understanding of Bridge to Home’s policies and housing protocol with clients.
• Check in with clients for in-office appointments and following up on progress.
• Ensure clients have access or knowledge of essential community resources.
• Assists in organizing and completing client files.
• Engage with Bridge to Home clients to work on building meaningful connections that will establish trust.
• Navigate the countywide Homeless Management Information System database.

Position Requirements:

• Must be 18 years of age or older
• Have three (3) character reference letters dated within the past 12 months - one of which must be from a professional or education resource (supervisor, professor, etc.)
• Be able to commit to a minimum of four (4) hours per week
• Demonstrate social sensitivity when dealing with organization clients
• Must pass a background check
• Demonstrate the ability to read and write at an appropriate professional level
• Be able to communicate in a positive and confident manner to staff, clients, and other team members
• Ability understand written and oral instructions to make quick and reasonable decisions and conclusions

Desired Qualifications:

• Proficient in computer software such as Microsoft Office (Word, Excel, PowerPoint, etc.)
• Adult CPR and First Aid certified

Impact: When clients can get assistance filling out their basic paperwork for necessary housing requirements and build meaningful relationships with volunteers in the process, it removes barriers giving Case Managers time to see more clients. In addition, volunteers become a trusted resource for clients, rebuilding connections between clients and community members. This also helps close the socioeconomic gap between homeless clients and the stigma attached to that circumstance.