Housing & Landlord Relations Team Member

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Shift Times: As needed or requested from assigned Case Manager

Reports to: Director of Programs & Assigned Case Manager

Objective:

Working with Bridge to Home staff, Housing Corps members help homeless clients move from homelessness to permanent housing through meaningful resource support and impactful connections with community members.

Housing Search & Touring

• Conduct internet searches for affordable housing and proper placement for Bridge to Home clients that meet their budgeting limitations.
• Identify sources of housing location websites and update the information (i.e. Zillow, Zumper, Craigslist, etc.)
• Call and/or email housing listings to verify the contact information and property pricing information are correct, and what amenities and/or utilities are included (if any).
• Put together lists for Case Managers with essential information to pass on to clients that are actively seeking housing.
• Schedule property viewings for Case Managers and clients based on the criteria of each client.
• Ensure clients have a clear understanding of Bridge to Home’s policies and housing protocol.

Landlord Relations

• Meet with the individual Case Managers of Bridge to Home and collect case information as it pertains to connecting with landlords and apartment managers.
• Call and/or email landlords and apartment managers to verify rental listing information and create a personal connection to bridge our organization with the client, adhering to required confidentiality and discretion requirements per Bridge to Home’s policies.
• Verify necessary application information with the landlord or property manager (i.e. driver’s license, proof of income, etc.)
• Accompany clients and Case Managers on site visits and assist Case Managers with client advocacy.
• Follow up with landlords or property managers for rental decisions and maintain landlord relationships.
• Assists in the development and maintenance of landlord and property management excel spreadsheet or database.

Position Requirements:

• Must be 18 years of age or older
• Have three (3) character reference letters dated within the past 12 months, one of which must be from a professional or educational resource (supervisor, college professor, etc.)
• Be able to commit to a minimum of eight (8) hours per week
• Must pass a background check
• Demonstrate the ability to read and write at an appropriate professional level
• Be able to communicate in a positive and confident manner to appropriately and successfully ensure the client needs are met
• Ability understand written and oral instructions to make quick and reasonable decisions and conclusions

Impact: Clients are more successful when they have a team supporting their housing goals. Having someone to assist with searching, viewing, and communicating with landlords and property managers will help Case Managers dedicate their time tending to client support needs.