Are you available to support us at upcoming blood drives in your area? Join us!
Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.
Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access. Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable
Direct donor to next step of donation or options for future donations if deferred. Model excellent customer service behaviors
Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process
Learn and share the Red Cross story, including the mission, vision, and values
Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution
Report possible adverse post-donation physical reactions to the collections staff
Help maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact Responsible to inform donors of current and upcoming donation promotions
May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed
Must be able to commit to a minimum of one shift per month (range 4- 5 hours). Blood Drives are generally held on weekdays Monday-Friday(s) with the occasional Saturday/Sunday(s) between the hours 8am - 7pm. Please know that Red Cross is dedicated to the health and well-being of volunteers, donors and staff. You will be required to use a mask and one will be provided along with gloves and hand sanitizer.
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. Sleeves Up. Heart Open. All In.
The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that... ...all people affected by disaster across the country and around the world receive care, shelter and hope; ...our communities are ready and prepared for disasters; ...everyone in our country has access to safe, lifesaving blood and blood products; ...all members of our armed services and their families find support and comfort whenever needed; and ...in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.