Volunteer at a blood drive near you!
AMERICAN NATIONAL RED CROSS
Join us and volunteer at a blood drive near you!
Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.
- Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
- Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.
- Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.
- Direct donor to next step of donation or options for future donations if deferred.
- Model excellent customer service behaviors.
- Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
- Learn and share the Red Cross story, including the mission, vision, and values
- Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
- Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
- Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
- Responsible to inform donors of current and upcoming donation promotions
- May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed
About AMERICAN NATIONAL RED CROSS
431 18TH ST NW, WASHINGTON, DC 20006, US
The Red Cross, born of a desire to bring assistance without discrimination to the wounded on the battlefield, endeavors--in its international and national capacity--to prevent and alleviate human suffering wherever it may be found. Its purpose is to protect life and health and to ensure respect for the human being.
The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...
...all people affected by disaster across the country and around the world receive care, shelter and hope;
...our communities are ready and prepared for disasters;
...everyone in our country has access to safe, lifesaving blood and blood products;
...all members of our armed services and their families find support and comfort whenever needed; and
...in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.