Biomedical Advance Study Greeter-GA

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This position supports the National Headquarters (NHQ) Biomedical Services (BIO) team. This is an in-person volunteer opportunity. Reporting to the American Red Cross Biomedical building at Monroe, GA

The ADVANCE Study Greeter provides excellent and enthusiastic customer service to enhance participant’s experience. They express gratitude and ensure every participant feels a warm welcome as they take part in this (EXCITING!) study. Three of the nation’s largest blood centers are launching a pilot study through a contract funded by the U.S. Food and Drug Administration (FDA) that could potentially lead to a significant change to blood donor eligibility for men who have sex with men. The study is focused on evaluating alternatives to the FDA’s blood donor deferral policy for men who have sex with men (MSM).

Greet each study participant: ensure the participant has a mask, temp screened, has reading materials, ensure social distancing, disinfecting between participants, etc.

Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.

Explain the process as necessary and assist with initial intake and hand offs through the process

This position supports NHQ Bio-medical unit. Ensure participants have relevant information and that questions are answered appropriately while creating a favorable impression of the ADVANCE study.

Learn and share the Red Cross story, including the mission, vision, and values

Model excellent customer service behaviors.

May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

• Must be over the age of 18
• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from diverse communities and backgrounds
• Ability to understand technology needed for position:
• Ability to explain/teach technology to donors and fellow volunteers
• Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture

Three of the nation’s largest blood centers are launching a pilot study through a contract funded by the U.S. Food and Drug Administration that could potentially lead to a significant change to blood donor eligibility. The study is focused on evaluating alternatives to the FDA’s blood donor deferral policy for men who have sex with men (MSM).