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Harrisonburg - Community Service - Blood Donor Ambassadors Needed Urgently

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Did you know someone in the US needs blood every two seconds? To meet this critical need, the American Red Cross is looking for friendly, customer focused individuals to volunteer at blood drives in your community. The primary role of a Blood Donor Ambassador volunteer is to engage with donors by greeting, registering, answering questions, providing information, and supporting them through the recovery process at the refreshments table. The special attention volunteers give helps create a favorable impression that encourages ongoing donor support.

Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.

Key Responsibilities:

* Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process

* Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.

* Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.

* Direct donor to next step of donation or options for future donations if deferred.

* Model excellent customer service behaviors.

* Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.

* Learn and share the Red Cross story, including the mission, vision, and values

* Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.

* Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested

* Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact

* Responsible to inform donors of current and upcoming donation promotions

* May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

  • Must be 18 years of age or older
  • Ability to display the utmost professionalism and communication skills
  • Extremely comfortable working with people from diverse communities and backgrounds
  • Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
  • Ability to explain/teach technology to donors and fellow volunteers
  • Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture

Apply Today: www.redcross.org/volunteertoday

18 More opportunities with AMERICAN RED CROSS

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2825 Emerywood Parkway, Richmond, VA 23294, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.‚Äč


The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...

...all people affected by disaster across the country and around the world receive care, shelter and hope;

...our communities are ready and prepared for disasters;

...everyone in our country has access to safe, lifesaving blood and blood products;

...all members of our armed services and their families find support and comfort whenever needed; and

...in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.

Emergency & Safety
Health & Medicine


We'll work with your schedule.


182 Neff AvenueHarrisonburg, VA 22801



  • Customer Service
  • Basic Computer Skills
  • Multi-Tasking
  • Organization
  • Reading Comprehension


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Variable; preferred commitment: 1+ shift/month, average shift is 5-6 hours
  • This is primarily a weekday opportunity. Blood Drives located at either fixed site or mobile site.

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