Case Study and Story Writer

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Description

Do you love the challenge of telling a good story? Do you enjoy listening to other people and learning about their experiences? We are looking for a great communicator with a flair for the written word to help us develop a bank of stories.

We are looking to capture their experiences of working with us, so we can recognise and demonstrate the impact our work has had, and to strengthen the messages we share about our service.

Role purpose

To help us build a powerful picture of our impact, by collating case studies, stories and outcomes from clients, staff and volunteers.

Main Duties and Responsibilities

• Contacting previous clients and Interviewing clients over the phone or via video call or email to build a picture of how our advice has made a difference to them
• Contacting our staff and volunteer advisers to gather story information
• Researching our database to help building factual stories
• Collating client case studies, stories and outcomes into a meaningful and organised portfolio for a number of different channels (funder reports, website, social media, press releases, newsletter etc)
• Ensuring confidentiality is maintained and permissions are collected and recorded in accordance with GDPR regulations

Personal Skills and Qualities

Specific qualifications and experience are not required to take on the role. However, some experience dealing with the public is desirable.

You need to have:

• The ability and willingness to listen without judgement
• A flair for writing with accurate spelling and grammar
• A creative approach to communication with awareness of media such as Twitter, blogs etc, and comfort-able with technology
• An interest in, and understanding of the work of AHO
• A willingness to learn how to use our internal case recording database system
• The ability to work on your own initiative but work as part of a team and value others
• Willingness to follow our policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection

Your input will shape how we present ourselves to our service users, stakeholders, funders and general public. With your help we will be able to continue to deliver our health and social care services and how they help our end users.

You would become part of our small, friendly team and you can use your time to make a real difference in difficult times.

The volunteer can work entirely from home and we can consider remote candidates from across the UK and the globe.