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Alumni Inbox Coordinator

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Dallas Pets Alive!

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Alumni Inbox Coordinator

Making Dallas a No-Kill city is a big job and as a volunteer-based organization, we need a lot of great volunteers to do it. As an Inbox Coordinator within our Alumni Department, you'll be in charge of following up each of our adoptions and keeping communication open to adopters. By giving them the support they need, you’ll be doing a huge part to decrease returns of pets.

There is an option to volunteer as a floater Adoptline Volunteer alongside this position. If you’re interested in this, please apply to the separate Adoptline Volunteer opening as well and indicate on your application that you are interested in the floater position.

To be considered, please be sure to also complete our volunteer application at https://dallaspetsalive.org/volunteer/volunteer-application/

Team: Alumni

Reports to: This position reports to the Adoption Director and Adoption Assistant Director.

Works with: Alumni volunteers work directly with the Adoption Director and Adoption Assistant Director and other members of the Alumni Team. They will also initiate and maintain communication with our adoptive pet parents.


  • Monitor the Alumni team inbox and prioritize urgent emails for Alumni Leads
  • Communicate with adopters and assist with record or documentation requests
  • Work in the ShelterLuv system to add files, documents, or notes
  • Assist with any other duties needed to help drive Dallas Pets Alive mission and support our values


  • Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare
  • Knowledge of dog behavior a bonus
  • Knowledge of cat behavior a bonus
  • Must have a HS diploma/GED with some animal rescue or companion animal training experience
  • Ability to work virtually (via phone, email and tracking google sheets)
  • Ability and willingness to continuously develop and enhance the after-adoption process and follow-up program
  • Must be self-guided and comfortable with doing research
  • Excellent time management skills, ability to keep to deadlines

Dallas Pets Alive! Musts:

  • Excellent oral and written communication skills to maintain professional level correspondence at all times
  • A motivational, can-do attitude to represent DPA in a positive manner to our supporters and the general public
  • A problem-solving mindset to handle and diffuse challenging situations in a professional manner
  • A love for animals and dedication to the cause of animal welfare

Time Commitment: Approximately 10 hours per week, might be less.

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About Dallas Pets Alive!


11700 Preston Road Suite 660, Dallas, TX 75230, US

Mission Statement

At Dallas Pets Alive, our mission is to promote and provide the resources, education and programs needed to eliminate the killing of companion animals.


We are implementing innovative and progressive programs in Dallas after studying the best practices of other cities (most notably Austin, Texas). We are currently focused on helping the healthy and treatable pets who are at risk of being killed in the Dallas Animal Services, by rescuing the pets that are at the greatest risk and helping owners who are having problems so great that they need to surrender their pet(s) to a shelter.

In our rescue program, we do not duplicate work of other agencies. We focus solely on the pets who have already been passed over by other groups and the Dallas Animal Services’ adoption programs that only take the healthy and treatable pets who are about to be killed and have no other options.



We'll work with your schedule.


This is a Virtual Opportunity, with no fixed address.





  • Time Commitment: Approximately 10 hours per week, might be less. 

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