The Volunteer Services Engagement Lead is responsible for overseeing "The Volunteer Experience" for volunteers serving in the region. They serve as a resource for volunteer supervisors in all lines of service (Disaster Cycle Services, Biomedical, etc.).
Responsibilities: * Consults with departments on position on-boarding, planned growth experiences, and volunteer career development. * Provides consultation, coaching, and training resources to promote positive workforce relationships (employees with volunteers, volunteers with volunteers) and effective ongoing volunteer engagement. * Follows up with volunteers and departments to ensure proper placement and job satisfaction. * Consults with departments regarding the leadership potential of volunteers and supports requesting departments in developing leadership and advancement opportunities for volunteers. * Serves as the point of contact for reassignment or referring volunteers to other departments, or if not a fit for Red Cross to other agencies. * Connects supervisors of volunteers to Volunteer Services HR relations team for mediation and facilitation of volunteer grievance and performance-related issues. * Leads ongoing discussions with requesting departments about volunteer engagement cycle, roles and responsibilities working to identify what’s working and lessons learned. * Conducts exit interviews. * Works with team members to ensure the integration of their work with volunteer recruitment, referrals and screening, recognition, and Volunteer Connection.
Qualifications: * Enthusiastic about Red Cross mission and programs * Proven leadership in nonprofit or for-profit organizations * Cultural sensitivity to diverse audiences * Knowledge and understanding of Red Cross services and operations and opportunities for volunteer service * Work well both individually and with others * Relevant, complementary management and/or technical skills/operational experience * Relationship building skills working collaboratively with staff partners as well as board members, senior management, and other volunteer partners as needed * Understand the value of volunteers and provide leadership and support to ensure volunteers are productive and have a mutually rewarding experience
Training: We provide all the training!
"WE ARE LOOKING FOR LOCAL HEROES TO POSITIVELY IMPACT YOUR COMMUNITY"
Sign-up to volunteer today! Please email questions to Juana Zapata, the Sr. Volunteer Recruiter Specialist, at Juana.Zapata@redcross.org or (951) 205-6689.
About American Red Cross - San Bernardino County Chapter
10600 N Trademark, Suite 406, Rancho Cucamonga, CA 91730, US
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. People like you, serving as Blood Services Ambassadors helping to improve a blood donor's experience or serving as a Blood Driver, transporting lifesaving blood and blood product make a difference every day. It is through the time and care of ordinary people that we can do extraordinary things.
Arts & Culture
We'll work with your schedule.
10600 Trademark Pkwy N Ste. 406Rancho Cucamonga, CA91730
October 28, 2020
CSR / Volunteer Coordination
Must be at least 19
Orientation or Training
10 hours a month. We are looking for local heroes to positively impact your community for disaster relief and share their stories!
Available year-round to volunteer. · Good communication skills
· Attention to detail
· Strong interpersonal skills