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See below to access our COVID-19 Resource Hub, and to explore our growing directory of COVID-19-specific and virtual volunteering opportunities.
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NHQ:ISD - PMR: Volunteer Engagement Lead

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American Red Cross - National Headquarters

This position supports the NHQ International Services Department (ISD) team. Specifically, this position supports the ISD mission by working alongside the team to develop department strategy around volunteer engagement and build department capacity.


  • Advise team on development and execution of ISD Volunteer Engagement Strategy
  • Provide consultation, coaching and training resources to promote positive workforce relationships (employees with volunteers, volunteers with volunteers) and effective ongoing volunteer engagement
  • Work with volunteer engagement team to build a community of practice among ISD volunteer supervisors (including employees and volunteers) to exchange knowledge from ISD and beyond with learning sessions and trainings
  • Advise units and supervisors on engaging effectively with American Red Cross Volunteer Services department
  • Help develop department knowledge and capacity in handling volunteer relations
  • Create doctrine for exit interviews for ISD volunteers
  • Consult with department managers on position on-boarding, planned growth experiences, and volunteer career development
  • Consult with department managers regarding the leadership potential of volunteers and supports requesting department managers in developing leadership and advancement opportunities for volunteers
  • Promote logging and approval of hours and effective use of GroupShares by ISD volunteers and volunteer supervisors
  • Coach and support other members of the ISD volunteer engagement team
  • Receive and manage incoming referrals for NHQ ISD open positions
  • Review incoming applicants to determine suitability for NHQ ISD positions
  • Enthusiastic about Red Cross mission and programs - required
  • Demonstrated commitment to principle of voluntary service and to supporting an environment allowing mutually rewarding experience for volunteers and ISD- required
  • Proven leadership in non-profit or for-profit organizations - required
  • Knowledge of Red Cross services and operations and opportunities for volunteer service - required
  • Experience with volunteer engagement in the American Red Cross and knowledge of Volunteer Services - required
  • Experience with process improvement or change management - preferred
  • Cultural sensitivity and dexterity in collaborating with diverse stakeholders - required
  • Outstanding communication and stakeholder management skills - required
  • Prior experience with interviewing and onboarding - required

24 More opportunities with American Red Cross - National Headquarters

About American Red Cross - National Headquarters


431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Disaster Relief


We'll work with your schedule.


This is a Virtual Opportunity, with no fixed address.





  • 10 - 20 hours per week, some availability during business hours ET required

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