Volunteer Services Regional Engagement Volunteer

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The Volunteer Services Engagement Lead supports departments to engage volunteers serving in the region. They serve as a resource for Department Volunteer Engagement Leads in all lines of service (Disaster Cycle Services, Biomedical, etc.). They help to guide departments to understanding best practices for engaging volunteers.

Key Responsibilities:

• Consults with departments on position interviewing and on-boarding, planned growth experiences, and volunteer career development.
• Provides consultation, coaching and training resources to promote positive workforce relationships (employees with volunteers, volunteers with volunteers) and effective ongoing volunteer engagement.
• Follows up with volunteers and departments to ensure proper placement and job satisfaction.
• Consults with departments through the Department Volunteer Engagement Lead, regarding the leadership potential of volunteers and supports requesting departments in developing leadership and advancement opportunities for volunteers.
• Serves as the point of contact for reassignment or referring volunteers to other departments, or if not a fit for Red Cross to other agencies.
• Connects supervisors of volunteers to Volunteer Services HR relations team for mediation and facilitation of volunteer grievance and performance related issues.
• Leads ongoing discussions with requesting departments about volunteer engagement cycle, roles and responsibilities working to identify what’s working and lessons learned.
• Helps departments build and engagement plan that is manageable and supported by the department leadership.
• Conducts regulars scheduled meeting with Department Volunteer Engagement Leads to ensure continued support and guidance
• Conducts exit interviews.
• Works with team members to ensure the integration of their work with volunteer recruitment, referrals and screening, recognition, and Volunteer Connection.
• Ensures all volunteers are properly introduced to the mission, vision, values, structure, and programs through an effective regional orientation program.
• Supports Volunteer Services, as a department, to ensure high levels of engagement and satisfaction for volunteers working within the department

• Enthusiastic about Red Cross mission and programs
• Proven leadership in nonprofit or for-profit organizations
• Cultural sensitivity to diverse audiences
• Knowledge and understanding of Red Cross services and operations and opportunities for volunteer service
• Work well both individually and with others
• Relevant, complementary management and/or technical skills/operational experience
• Relationship building skills working collaboratively with staff partners as well as board members, senior management, and other volunteer partners as needed
• Understand the value of volunteers and provide leadership and support to ensure volunteers are productive and have a mutually rewarding experience
• Capable of understanding the big picture and delegating tasks to team members if necessary