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NHQ:DCS - Response Services - Systems Team Member

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American Red Cross - National Headquarters

This position supports the National Headquarters (NHQ) Disaster Cycle Services (DCS) department. This is a remote (volunteer-from-home) position. This position provides programmatic support to the NHQ DCS Response Program by supporting the development, implementation, rollout and ongoing support of software systems.


The responsibilities of this position will vary based on the systems development activities in progress at NHQ. The responsibilities may include the following:

  • Work collaboratively with other DCS staff to draft requirements documents for new systems, new features, testing of systems, training and deployment of new systems.
  • Serve as a subject matter expert for ongoing technical support for new and existing systems utilized for Response Programs in the field.
  • Act as local or regional liaison for NHQ systems projects to facilitate requirements gathering and ensure successful deployment of new systems.
  • Manage teams of volunteers as needed to develop Standard Operating Procedures, documentation and training.
  • Liaise with 3rd party vendors as needed for definition, design, development, troubleshooting and deployment of new and ongoing system refinement.
  • Conduct data analysis and create reports or dashboards to display the results.


Required Experience
  • Access to computer/tablet, phone and internet required
  • Strong understanding of the development lifecycle of business systems
  • Ability to participate on a team using a collaborative style
  • Takes initiative and can work independently
  • Quality written and verbal communication skills
  • Familiarity with Microsoft Office products
  • Utilizes Red Cross SharePoint and/or Microsoft Teams (requires a Red Cross email) - Familiarity with Microsoft PowerApps or willingness to learn desired
  • Knowledgeable in software systems
Preferred experience:
  • Strong understanding of the development lifecycle of business systems
  • Database design and SQL
  • Python, Javascript, Ruby, or other scripting languages
  • Configuration of 'COTS’ systems

24 More opportunities with American Red Cross - National Headquarters

About American Red Cross - National Headquarters


431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Disaster Relief


We'll work with your schedule.


This is a Virtual Opportunity, with no fixed address.


  • Disaster Response




  • Varies depending on projects and priorities, Typically 6-12 hours per week. Can be as much as 20 hours per week. Availability during business hours is preferred.

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