Technology Manager

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Role Summary/Objective:

MVA is looking for a Technology Manager to join our Information Technology department. This role is for managing and directing the company’s information technology (IT) operations, ensuring the department provides efficient and effective technical support service. The ideal candidate for this role is an innovative thinker who seeks out challenges and thrives in mission driven work. Successful candidates will be forward thinking, self-driven and autonomous, a team player and leader, and be committed to radical inclusion in all of their work.

Essential Tasks:

Supervisory Responsibilities:

• Direct activities of professional and technical staff members and volunteers
• Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively

Other Duties/Responsibilities:

• Lead large IT projects, including the design and deployment of new IT systems and services
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Help define IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software
• Troubleshoot hardware and software issues related to internal IT
• Must have the ability to work independently and in partnership with a team. Must possess the ability to define and work on deadlines. Applicants will also need to be self-directed and willing to take initiative as well as detail-oriented, respect and maintain the confidentiality, and possess an enthusiasm for the mission of the organization
• Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management
• Direct activities of professional and technical staff members and volunteers
• Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively
• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits
• Prepare and maintain records and reports, such as budgets, personnel records, or training manuals
• Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated
• Recruit, interview, and hire or sign up volunteers and staff
• Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies
• Speak to community groups to explain and interpret agency purposes, programs, and policies
• Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted

Essential Functions:

• Communicating with Supervisors, Peers, or Subordinates
• Organizing, Planning, and Prioritizing Work
• Communicating with Persons Outside Organization
• Thinking Creatively
• Developing and Building Teams
• Performing Administrative Activities
• Establishing and Maintaining Interpersonal Relationships
• Making Decisions and Solving Problems
• Coordinating the Work and Activities of Others
• Scheduling Work and Activities
• Analyzing Data or Information
• Monitor Processes, Materials, or Surroundings
• Resolving Conflicts and Negotiating with Others
• Training and Teaching Others
• Provide Consultation and Advice to Others

Oral Expression & Comprehension, Written Expression & Comprehension, Problem Sensitivity , Innovation, Fluency of Ideas, Negotiation, Learning Strategies ,System Analysis, System Evaluation, Time Management, Networking, Public Speaking, Service Orientation , Executive Presence, Management of Personnel Resources ,Judgment and Decision Making ,Critical Thinking , Coordination, Complex Problem Solving ,Active Listening ,Active Learning, Administration and Management ,Education and Training, Personnel and Human Resources ,Computers and Electronics ,Financial Planning & Analysis

Preferred Education and Experience:

• Excellent background in platform administration (specifically office 365 as a global admin) and Sales Force. Needs to have be able to lead a team and help set organization policies and procedures that will scale as the organization grows.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong critical thinking and decision-making skills
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough understanding of or the ability to quickly learn about the project or product being developed.
• Proficient with Microsoft Office Suite or related software.
• Prior supervisory experience preferred
• Should be a veteran or has experience working with the veteran community
• Bachelors degree in related field, which may include Computer Science, Business, or Engineering, required.
• 5-8 years of related experience required.
• Any certifications in Salesforce, Office 365 admin
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Excellent project management skills and strong ability to prioritize
• Firm grasp on IT infrastructure and operations best practices

Why you should join us?

• Excellent opportunity to gain experience working in an established Non-Profit Organization
• Network and connect with key organizations (nonprofits, corporations, and government), diverse communities and members of the veteran community
• Sharpen your strategic leadership skills while also getting numerous opportunities to innovate, learn, up-skill and grow with us!

About Minority Veterans of America:

Minority Veterans of America is a non-profit organization that serves minority and underrepresented veterans. The organization was established in Seattle, WA in 2017 and organizes nationally through programs and events that take place throughout the year.

AAP/EEO Statement:

Minority Veterans of America recognizes and supports all applicable AAP/EEO work laws and regulations.