Process Analyst & Technical Writer

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Target Staff Type Supported/Volunteer

Work Location JAARS Waxhaw or Remote

FTE 0.50

Position Summary

• Achieving breakthroughs means that there are no typical days.
• Today, over 2,000 people groups, 170 million people, still don’t have the Bible translated into their languages. JAARS believe the Word of God can transform lives when people hear it in their own language or form and we urgently need you to join the team.
• The Process Analyst & Technical Writer provides and manages organized, consistent documentation by analyzing and reviewing vendor materials and adapting them to the needs of JAARS. The Process Analyst & Technical Writer is a member of the Technology & Business Solutions team. This position can be full-time or part-time with a minimum of 20 hours per week.

Position Responsibilities

• Effectively manage documentation projects and deliver internal, customer-focused documentation; write documents such as tutorials, user guides and reference materials for computer programs
• Collaborate with internal business solutions specialists to analyze processes and workflows, content analysts, project teams, support teams and internal stakeholders to create and maintain high-quality and user-friendly documentation for JAARS technology
• Engage and partner with customers on their feedback to address documentation content gaps, respond to direct customer feedback and promote continuous improvement of the documentation experience
• Analyze user interaction with computer programs from which documentation is written
• May assist in the production of in-house technical periodicals and in writing computer-based training materials

Aptitudes, Gifting and Experience

• A servant heart attitude
• Competent in writing instructional material
• Well-organized and detail-oriented
• Possess excellent verbal and written communication skills
• Work well as part of a team; collaborative
• Possess strong interpersonal relationship skills, able to work with a variety of JAARS departments and teams
• A self-starter, who works independently and manages multiple responsibilities

Position Requirements

• A deep and growing walk with the Lord Jesus that includes your personal spiritual growth and the ability to support others in their spiritual growth
• Embrace the vision, mission and core values of JAARS
• Demonstrated experience in technical writing
• Bachelor’s degree in Communications, Process Engineering or equivalent experience
• Competency with Google Docs
• Familiar with G Suite, collaboration tools and video communications