~COME: Outreach Programs Operations & Delivery Lead

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Visit https://volunteers-jerseystem.icims.com/jobs/ to Apply!!
Summary/Objective

The CE Operations and Program Delivery Lead builds and maintains a positive relationship with the community host sites. She/he ensures that program delivery at the host sites runs as smoothly as possible, overseeing our Coaches (college student teachers), community sites (YMCA, schools, library partnerships), and community site logistics.

Open to US based volunteers only.

Primary Responsibilities

• Oversee Community Site Managers and Coach Managers, building a supportive and strong operations & delivery team (interview and train new members)
• Build relationships with partner community sites
• Provide direction to team on process steps and work with them to improve the delivery process
• Handle the logistics of how the classes will be taught at the community site (virtual vs in person; number of students; number of Coaches needed for program delivery)
• Ensure all forms and documentation (MOUs, parent approvals, volunteer agreements/background checks) are in place prior to program delivery
• Work closely with Community Engagement Strategy & Planning Lead as well as Community Engagement Technology Applications Lead
• Oversee the process of mentor-assignment to Coaches
• Oversee the process for Coach support/answering questions during program delivery
• Participate in weekly COME department meetings

Qualifications and Education Requirements

• Experience leading a team
• Experience building a team a plus
• Strong written and verbal communication skills
• Strong organizational skills
• Attention to detail
• Ability to think creatively/out of the box
• BS/BA degree preferred
• Previous experience with college/university volunteerism a plus