Non-Emergent Dispatcher

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I Pro Say’s mission is to provide intermediary and/or de-escalation services by responding on-site to callers experiencing non-violent, non-life threatening conflicts, mental, or behavioral conflict situations. Our services are an alternative to legal actions while preserving the individual’s constitutional and civil rights. We are a nonprofit and this is a volunteer internship.

I Pro Say is in need of compassionate Dispatchers who possess calm, precise, and even tone telephone skills during high-pressure situations. They will know the appropriate responses, no matter the situation, whether it's a heated domestic disagreement or a simple noise complaint. They track and monitor situations by computer, GPS, and telephone, and respond to any situations reported by those in the field.

We are seeking dispatchers to operate our phone lines for daytime shifts. Previous dispatch experience is preferred but not required, we will train those who have potential!

We are looking for individuals who possess:

• Knowledge of computer operations sufficient to enter, retrieve, and manipulate data.
• Ability to read and follow oral and written instructions.
• Accurate typing speed of 30 wpm or better (Gross minus errors = Net).
• Effectively prioritize situations and make decisions based on the information received.
• Ability to hear and understand multiple sound sources.
• Able to handle multiple tasks to receive and communicate information to and from several sources ensuring calls for mediation are dispatched and monitored promptly.
• Work under stressful conditions and react appropriately using good judgment.
• Availability to work day shifts, including weekdays and weekends.
• Willingness to maintain respectful working relationships with volunteers.
• Reliable attendance should be a must.

Minimum Requirements:

• Personal, professional, educational experience with mental health, behavioral health, and / or interpersonal conflict
• Reliable, trustworthy, punctual people who have a sense of urgency
• Successfully complete I Pro Say training program and pass written tests
• Attend meetings and training regularly

*This is an unpaid volunteer position. Thank you for your interest and please serious applicants only.