During these uncertain times, how can we help?

As the world leader in volunteerism we feel a responsibility to unite our broader community, and to use this moment to become stronger.

See below to participate in our Impact Sector survey, access our COVID-19 Resource Hub, and explore our growing directory of COVID-19-specific and virtual volunteering opportunities.
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Front Desk Volunteer

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Ronald McDonald House of Western Michigan

  • 4 people are interested

Here at RMHWM, we understand the gravity of COVID-19 and are taking it seriously. We've made adjustments to our program with the safety of our families, volunteers, staff, and community in mind.

RMHWM Front Desk volunteers play a crucial role in providing our guest families with the best possible comfort and care. Front Desk volunteers are responsible for supporting front office functions through a variety of clerical and data entry functions.

Responsibilities include:

  • Greet guest families and visitors
  • Complete guest paperwork
  • Answering and handling incoming phone calls
  • Complete outgoing phone calls
  • Manage guest processes and paperwork, including guest wait list, checking in, and checking out
  • Organize or sort files and donated items
  • Assist with mailings, printing, stocking, organizing, and other duties as required

The ideal Front Desk volunteer is one who embodies our mission of providing support for families while acting in appropriate and professional manners. Preferred skills include:

  • Basic computer skills, including Microsoft office suite
  • Ability to self-initiate, organize, and work independently when necessary
  • Ability to take direction and perform new tasks
  • Excellent verbal and written communication skills
  • Attention to detail
  • Showing kindness, caring, and willingness to help others

Contact Kortney at khapner@rmhwesternmichigan.org for more information and to get started!

1 More opportunity with Ronald McDonald House of Western Michigan

About Ronald McDonald House of Western Michigan

Location:

1323 Cedar Street NE, Grand Rapids, MI 49503, US

Mission Statement

"To provide a 'home away from home' for families of children and youth seeking medical treatment in our community."

Description

Ronald McDonald House of Western Michigan (RMHWM), located less than 10 minutes from the medical hub of downtown Grand Rapids, offers private rooms with bathrooms, home cooked meals, a shuttle service, cleaning, laundry, and whatever the family needs to stay whole during this crisis in their lives.

Last year we provided accommodations and services to 388 families. Volunteers provided an amazing 6,441 hours of service, the shuttle van was driven 19,637 miles making nearly 70 trips per week transporting families as needed, and hundreds of home cooked meals were prepared in our kitchen. These services and so many more make up RMHWM.

Advocacy & Human Rights
Computers & Technology
Homeless & Housing

WHEN

We'll work with your schedule.

WHERE

1323 Cedar Street NEGrand Rapids, MI 49503

(42.98137,-85.63627)
 

SKILLS

  • Office Reception
  • Administrative Support
  • Data Entry
  • Hospitality
  • Basic Computer Skills
  • People Skills

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • We're looking for volunteers who are willing to commit to a weekly or biweekly shift for a minimum of 6 months. Open shifts are: 8:00 am to 11:00 am (Mon. and Wed.) and 1:00 pm to 4:00 pm (Tues. and Thurs.)

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