Operations: RAST Lead - Regional

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The Regional Application Support Team (RAST) Leader provides overall leadership to the RAST team in his or her region. The RAST leader ensures that RAST members are trained and ready to provide support to teams using mission-essential systems and applications across regional lines of services.

Responsibilities

• Participate as a member of the Regional Application Support Team (RAST) and coordinate with

RAST Lead as needed

• Provides overall management of IT regional applications support activities and the RAST cadre, partners with program leaders who supervise RAST members,
• Assists program leaders and Volunteer Services in the recruitment and engagement of capable volunteers for each of the RAST team positions,
• Ensures RAST members are connected with regional program leadership and division and national resources that support their respective applications,
• Ensures RAST members have access to orientation and to training for their respective applications, IT support processes, and DST (grey sky) support and operations,
• Supports team members in implementation of new applications or updates to existing applications,
• Leads and coordinate the RAST volunteer cadre in their application support activities,
• Leads and models best practices for providing support to teams via technologies for remote communication and collaboration,
• Reviews regional data quality reports and addresses issues,
• Shares issues, insights and best practices with DST coordinators,
• Participates in division and national RAST community of practice.

Time Commitment: 2-4 hours per week, flexible

Qualifications:

Required:

• Demonstrated experience in successfully leading cross-functional teams,
• Facility with using mobile and desktop technology,
• Enthusiasm about using technology to improve delivery of services to Red Cross clients,
• Ability to communicate, coach and train others in the use of technology,
• Experiencing working in a matrixed reporting structure,
• Excellent organization skills,
• Experience with or ability to learn remote collaboration tools and platforms.

Preferred:

• Experience with Red Cross services,
• Experience leading small teams,
• Experience interfacing with technical IT support.

Length of Apptmt: 6+ months, renewable