Join our volunteer tech team as a Partner Success Manager

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Partner Success is a critical function to ensure that partners are onboarded, enabled, and supported to successfully use the Helping Hands Community products built for organizations. We are looking for technically savvy Partner Success Managers who will work with Helping Hands Community partner organizations to drive successful outcomes. Helping Hands Community scales to serve populations in need through national and local partnerships with healthcare, nonprofit, and other service organizations.

Helping Hands Community is a nonprofit organization dedicated to serving those most vulnerable to COVID-19: senior citizens, the immunocompromised, and people with preexisting medical conditions that put them at additional risk. Our national network of volunteers deliver groceries, medications, and other necessary supplies, and our local and national partners-including city and county governments, mutual-aid organizations, faith-based organizations, food banks, community groups-scale our efforts to help us identify and reach those in need. The Helping Hands Community platform makes local volunteerism easy and reliable while providing an easily integrated, tech-enabled solution for partners to scale their impact. Founded by veterans of Uber, Facebook, and Google, the Helping Hands Community organization comprises more than 100 volunteers from professionals who want to give back to students beginning their careers from around the country.

What You’ll Do:

• Support partners through their journey with Helping Hands Community and serve as partner product subject matter experts
• Collaborate with Business Development and Field Operations to ensure that Helping Hands Community can fulfill partner organization needs
• Champion partner perspectives and works closely with the Product Team to define ideal partner journey and product development needs
• Jump in to quickly to address immediate partner needs

Qualifications:

• Passionate individual who can bring both empathy and operational rigor to support partners who serve the most vulnerable to COVID-19.
• Comfortable being hands-on, detail-orientated, and shifting between the tactical and strategic to get things done.
• 2+ years experience managing partner accounts and related success metrics
• 3+ years account management experience with B2B enterprise tools
• Minimum 5-10 hrs/week commitment for 2-3 months

Commitment To The Team:

Helping Hands Community is a team of volunteers that have mobilized to help slow the spread of Covid-19. The majority of volunteers are devoting time outside of their other job to support Helping Hands Community. The demands for this role requires someone who can devote 5-10 hours / week to this job. Because the team is dispersed across the country and due to the unique hours individuals are working, frequent use of communication channels like Slack and email are critical to ensure no one is bottlenecking decisions or tasks.

Helpful links

• Helping Hands Community website
  http://helpinghands.community
• Tech Care of Each Other
  https://www.youtube.com/watch?v=l7uY0LKkg3Q&feature=youtu.be
  
• Volunteers in Action
  https://www.youtube.com/watch?v=7ZBjWdm_Lzk
• Introducing Helping Hands Community
  https://www.youtube.com/watch?v=M4I3atrPHAI
• Uber Integration in Action
  https://www.youtube.com/watch?v=zHkyCbx79bY