Partner Success is a critical function to ensure that partners are onboarded, enabled, and supported to successfully use the Helping Hands Community products built for organizations. We are looking for technically savvy Partner Success Managers who will work with Helping Hands Community partner organizations to drive successful outcomes. Helping Hands Community scales to serve populations in need through national and local partnerships with healthcare, nonprofit, and other service organizations.
Helping Hands Community is a nonprofit organization dedicated to serving those most vulnerable to COVID-19: senior citizens, the immunocompromised, and people with preexisting medical conditions that put them at additional risk. Our national network of volunteers deliver groceries, medications, and other necessary supplies, and our local and national partners-including city and county governments, mutual-aid organizations, faith-based organizations, food banks, community groups-scale our efforts to help us identify and reach those in need. The Helping Hands Community platform makes local volunteerism easy and reliable while providing an easily integrated, tech-enabled solution for partners to scale their impact. Founded by veterans of Uber, Facebook, and Google, the Helping Hands Community organization comprises more than 100 volunteers from professionals who want to give back to students beginning their careers from around the country.
What You’ll Do:
Support partners through their journey with Helping Hands Community and serve as partner product subject matter experts
Collaborate with Business Development and Field Operations to ensure that Helping Hands Community can fulfill partner organization needs
Champion partner perspectives and works closely with the Product Team to define ideal partner journey and product development needs
Jump in to quickly to address immediate partner needs
Passionate individual who can bring both empathy and operational rigor to support partners who serve the most vulnerable to COVID-19.
Comfortable being hands-on, detail-orientated, and shifting between the tactical and strategic to get things done.
2+ years experience managing partner accounts and related success metrics
3+ years account management experience with B2B enterprise tools
Minimum 5-10 hrs/week commitment for 2-3 months
Commitment To The Team:
Helping Hands Community is a team of volunteers that have mobilized to help slow the spread of Covid-19. The majority of volunteers are devoting time outside of their other job to support Helping Hands Community. The demands for this role requires someone who can devote 5-10 hours / week to this job. Because the team is dispersed across the country and due to the unique hours individuals are working, frequent use of communication channels like Slack and email are critical to ensure no one is bottlenecking decisions or tasks. Helpful links
Helping Hands Community website http://helpinghands.community
Tech Care of Each Other https://www.youtube.com/watch?v=l7uY0LKkg3Q&feature=youtu.be
Volunteers in Action https://www.youtube.com/watch?v=7ZBjWdm_Lzk
Introducing Helping Hands Community https://www.youtube.com/watch?v=M4I3atrPHAI
Uber Integration in Action https://www.youtube.com/watch?v=zHkyCbx79bY
Helping Hands is a non-profit organization created to slow the spread of COVID-19 through tech-enabled, community volunteerism. We connect people who are most at-risk with those who can safely deliver critical items and provide various forms of assistance. Our community volunteers deliver groceries, medicine, and other necessary supplies to empower everyone to stay healthy and be as responsible as they can be.
Helping Hands Community is a non-profit organization created to slow the spread of COVID-19 through tech-enabled, community volunteerism. We connect people who must shelter in place with those who can safely deliver critical items (like food, medicine, or household goods) and provide various forms of assistance (like dog-walking, mail pick-ups, or conversations). By facilitating these connections, we can help protect neighbors from contracting severe illness, and each other from an overwhelmed healthcare system.
Founded by a diverse group of volunteers - including both veterans of Uber, Facebook, and Google and students beginning their careers - Helping Hands is built and operated by a team of over 100 volunteers around the world with backgrounds in engineering, design, operations, marketing, and policy. We have experience building solutions for scale, and we're using that knowledge to help communities shelter in place while still getting what they need to remain comfortable.
The current health crisis is unprecedented. We must continue to protect our families, our loved ones, and our fellow community members. We are all in this together, and together, there is a lot of good we can do.
We'll work with your schedule.
This is a Virtual Opportunity, with no fixed address.