Service Designer & Performance Analyst

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The Service Designer & Performance Analyst will be responsible for making sure that our classes and our organization addresses the demands and needs of our participants. This is an online volunteer opportunity! In order to do your responsibility, you will:

• Conduct interviews and surveys with participants.
• Design scenarios and journey maps, ecosystem maps.
• Evaluate and analyze system performance and outcomes through quantitative and qualitative analysis of demographics surveys and post-class feedback forms.

You will be expected to attend most of our community classes as your position specifically requires you to engage with participants, participate in the dance classes and observe ways in which we can improve our service.

The position welcomes creativity and a passion to improve our non-profit’s structural processes to improve the services we provide! We are looking for someone who is a self-initiator, active, engaging and creative.

Location: Individuals from all around the U.S. are encouraged to apply for this position as this is a virtual/online volunteer opportunity.

We encourage individuals with disabilities to apply for this position.

Responsibilities

• Attend community dance classes to observe and engage with participants.
• Set-up interviews with dance class participants and/or send out emails to registrants to ask them for feedback about the classes and our services.
• Create journey maps and ecosystem maps.
• Analyze input from demographics surveys, post class feedback forms and the class registrants on our website, to understand what the interests and needs of our participants are.
• Prepare presentations on your findings of the results from the demographics survey and class registrations to the team.
• Present solutions for improving systems.
• Compare intended outcomes with actual outcomes.
• Implement Zoom polls to gain immediate feedback from participants after class.
• Communicate the class feedback with instructors whenever applicable and communicate with them to help them shape their class content.

Key Competitions/Skills

• Experience with data analysis, research and/or service design is required.
• Interest in inclusive and adaptive dance classes.
• Interest in gaining experience in accessible design.
• Interest in improving non-profit performance and analysis.
• Must be a self-initiator and creative designer.
• Personal or professional experience working with people with disabilities preferred.
• Previous experience working for a non-profit or grassroots organization is preferred.
• Must be committed to DfAB’s mission to change the face of dance through accessible dance classes. Ready to champion DfAB and promote our mission to communities who haven’t met us yet!
• Disciplined in working independently and remotely; not afraid to ask questions or admit when you don’t know something.
• Collaborative mindset ; eager to be part of a team and contribute.
• Self-motivated and shows stamina in the face of obstacles.
• Strong verbal and written communication skills.
• Must be a creative, self-initiator and learner.

Work Environment

All work can be done remotely. We will also meet virtually through Zoom once a week.

Expected Hours of Work

You will be expected to volunteer for about 5-6 hours every week. We also highly encourage you to attend our dance classes whenever possible!

Preferred Education and Experience

At DfAB we believe that experience comes in many different forms. We want to prioritize those who demonstrate a strong commitment to our mission and are therefore willing to commit a great amount of time, thought, and effort into this cause. If you have previous experience in this field, we would love to learn more about your experiences through any previous work, a portfolio, or other examples. If not, don’t worry, we would still love to see how you can help us!

To Apply

Send your resume and one short paragraph addressing the questions below to info@danceforallbodies.org "Service Designer & Performance Analyst" in the subject heading.

Please answer these questions in your application:

• Why does making dance accessible to people with physical disabilities matter to you?
• What helps you stay motivated in the face of obstacles?