Red Coat Ambassadors provide premier customer service to ensure patients have a pleasant experience. Your responsibility is to be warm, friendly, approachable, and extremely courteous 100 percent of the time. You are "The Director of First Impressions". You will:
Greet people pleasantly. Be courteous and professional at all times
Introduce yourself and identify yourself as a volunteer
Be respectful of all Veterans and guests at all times and address them appropriately
Smile and be wiling to offer assistance rather than wait to be asked
Assist patients with directions to a clinic, escort them to the clinic and provide wheel chair transport and pick up if needed.
Respond to phone calls and in person questions politely and be sure to find out the correct department or location the first time. No one wants to be sent multiple places.
You will likely be the patient's first contact with our hospital so what you do and say makes all the difference in the world and can determine how the rest of their day will go. It's also important to arrive on time, call out ahead if you cannot make it, and stick as closely as possible to the schedule given to you when you become an Ambassador.
PLEASE BE AWARE THAT THIS IS A GREAT NEED AND CURRENTLY ONLY THOSE 18 YEARS AND OLDER CAN VOLUNTEER ON SITE.
Orlando VA Voluntary Service is committed to the development of volunteer programs in support of quality, Veteran focused care through the recruitment of volunteers, utilization of community resources, and active involvement and engagement of community stakeholders, with our Veterans. On March 3, 1865, a month before the Civil War ended, President Abraham Lincoln authorized the first-ever national soldiers’ and sailors’ asylum to provide medical and convalescent care for discharged members of the Union Army and Navy volunteer forces. The asylum was the first of its kind in the world to provide civilian medical care to Veterans of temporary volunteer forces. This is where the VA originated from.
Today’s Veterans Health Administration (VHA) originated during the Civil War as the first federal hospitals and Domiciliaries ever established for the nation’s volunteer military forces.
Our goal is to ensure that the volunteer experience at the OVAMC is as rewarding to the volunteer as it is beneficial to the patients, families, visitors, and caregivers.
Our Volunteers provide important functions throughout the OVAMC to help make our patients’ visits a more enjoyable one. Through the on-boarding process each volunteer’s talents and skills are closely matched with one of our wide variety of assignments. To learn more about this process and how you can begin to serve our nation’s Veterans at the OVAMC
Veterans & Military Families
We'll work with your schedule.
13800 Veterans WayOrlando, FL32827
January 15, 2021
Must be at least 18
Orientation or Training
4 to 8 hour shifts are available. Most of needed shifts are in the afternoon but some are in the morning or all day. Shifts will be minimum of 4 hours.
Must be 18 years or older. No one under 18 on campus. Must adhere to universal masking policy while on campus and follow hand hygiene, social distancing, and other protective measures while volunteering.