Volunteer Coordinator- Work From Home! - Carver County, MN

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Position: Volunteer Coordinator - Road To Recovery

Time Commitment: 4-5 Hours Per Week (Monday - Saturday, 7am - 7pm), Works Remotely, Weekly time commitment varies by area and need, At least 12 Month Commitment

Required Training: Approximately 2 Hours, Self-Paced

Reports to: Society Mission Delivery Program Manager

The Road To Recovery program is at the very heart of the American Cancer Society’s work of removing barriers to quality health care. Trained volunteers donate their available time to provide patients transportation to treatment and other cancer-related appointments.

The Road To Recovery Volunteer Coordinator collaboratively monitors requests for transportation services within Service Match, which is the web-based tool that ACS uses for coordinating ride requests. In addition, the Volunteer Coordinator can assist ACS with ongoing program assessment, as well as overall volunteer and community management related to the program.

Qualifications

• Must be at least 18 years or older.
• Strong communication and listening skills.
• Successful completion of required trainings and compliance activities.
• Regular desktop, laptop, or tablet computer access for coordination using Service Match.
• Ability to respond to requests for Road To Recovery rides within a defined timeframe.
• Preference to be based in Wisconsin area and/or have familiarity with Wisconsin.
• Make at least a 12 month commitment
• Appreciation of and respect for diverse backgrounds, cultures, and lifestyles of patients, caregivers, volunteers, and staff.

Responsibilities

Service Coordination

• Utilizes Service Match to monitor transportation requests for their coverage area, primarily focusing on priority rides, acting as needed.
• Works collaboratively with staff and volunteers to ensure accuracy of volunteer records and transportation requests. Supports and encourages volunteer use of Service Match; assists with profiles to ensure ride matching occurs based on volunteers’ schedules.
• Ensures timely communication to NCIC, staff partners, volunteer drivers and patients when issues occur.

Program Assessment

• Participates in program evaluations as requested.

Volunteer and Community Management

• Assists staff partner as needed with engagement, retention and recognition activities for drivers.
• Assists staff partner as needed with recruitment, screening, and training of volunteers.
• Works with staff partner to maintain good relationships with healthcare professionals and other community groups.
• Responds to questions from volunteers and provides appropriate information to support their development in a timely manner.
• Abides by the guidelines and policies of the American Cancer Society and the program.
• Abide by privacy and confidentiality policies of the American Cancer Society and the program.

Training Requirements

• Welcome to the American Cancer Society
• Privacy Training and Acknowledgment
• Road To Recovery Training
• Service Match Coordinator Training

Please note that, at this time, the Road To Recovery program is temporarily paused to ensure safety as a result of COVID-19. We are looking forward to resuming the program as soon as it is safe to do so, and are hoping to have a Volunteer Coordinator available for when the program resumes. If you are interested to learn more information and begin onboarding virtually, please reach out!

If interested, please contact Ashley Dallman- Program Manager, Mission Delivery. ashley.dallman@cancer.org, or respond to this post.