Position: Volunteer Coordinator - Road To Recovery
Time Commitment: 4-5 Hours Per Week (Monday - Saturday, 7am - 7pm), Works Remotely, Weekly time commitment varies by area and need, At least 12 Month Commitment
Required Training: Approximately 2 Hours, Self-Paced
Reports to: Society Mission Delivery Program Manager
The Road To Recovery program is at the very heart of the American Cancer Society’s work of removing barriers to quality health care. Trained volunteers donate their available time to provide patients transportation to treatment and other cancer-related appointments.
The Road To Recovery Volunteer Coordinator collaboratively monitors requests for transportation services within Service Match, which is the web-based tool that ACS uses for coordinating ride requests. In addition, the Volunteer Coordinator can assist ACS with ongoing program assessment, as well as overall volunteer and community management related to the program.
Must be at least 18 years or older.
Strong communication and listening skills.
Successful completion of required trainings and compliance activities.
Regular desktop, laptop, or tablet computer access for coordination using Service Match.
Ability to respond to requests for Road To Recovery rides within a defined timeframe.
Preference to be based in Wisconsin area and/or have familiarity with Wisconsin.
Make at least a 12 month commitment
Appreciation of and respect for diverse backgrounds, cultures, and lifestyles of patients, caregivers, volunteers, and staff.
Utilizes Service Match to monitor transportation requests for their coverage area, primarily focusing on priority rides, acting as needed.
Works collaboratively with staff and volunteers to ensure accuracy of volunteer records and transportation requests. Supports and encourages volunteer use of Service Match; assists with profiles to ensure ride matching occurs based on volunteers’ schedules.
Ensures timely communication to NCIC, staff partners, volunteer drivers and patients when issues occur.
Participates in program evaluations as requested.
Volunteer and Community Management
Assists staff partner as needed with engagement, retention and recognition activities for drivers.
Assists staff partner as needed with recruitment, screening, and training of volunteers.
Works with staff partner to maintain good relationships with healthcare professionals and other community groups.
Responds to questions from volunteers and provides appropriate information to support their development in a timely manner.
Abides by the guidelines and policies of the American Cancer Society and the program.
Abide by privacy and confidentiality policies of the American Cancer Society and the program.
Welcome to the American Cancer Society
Privacy Training and Acknowledgment
Road To Recovery Training
Service Match Coordinator Training
Please note that, at this time, the Road To Recovery program is temporarily paused to ensure safety as a result of COVID-19. We are looking forward to resuming the program as soon as it is safe to do so, and are hoping to have a Volunteer Coordinator available for when the program resumes. If you are interested to learn more information and begin onboarding virtually, please reach out!
If interested, please contact Ashley Dallman- Program Manager, Mission Delivery. email@example.com, or respond to this post.
N19 W24350 Riverwood Drive, Waukesha, WI 53186, US
The American Cancer Society is the nationwide, community-based, voluntary health organization dedicated to eliminating cancer as a major health problem by preventing cancer, saving lives, and diminishing suffering from cancer, through research, education, advocacy, and service.
For over 100 years, the American Cancer Society (ACS) has worked relentlessly to save lives and create a world with less cancer. Together with millions of our supporters worldwide, we’re helping people stay well, helping people get well, finding cures, and fighting back against cancer.
The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Headquartered in Atlanta, Georgia, the ACS has regional and local offices throughout the country that support 11 geographical Divisions and ensure we have a presence in every community.