Service to Armed Forces: Caseworker (Virtual)

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Service to Armed Forces: Caseworker Member In Training (Virtual)

Location: Remote/Virtual Volunteer Opportunity

NOTE: Due to the circumstances with COVID there is a greater need for volunteers in this vital role.

Would you like to help ensure military families' needs are met when faced with an emergency?Responsibilities:

Support the Red Cross mission
* Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
* Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
* Support the follow-up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
* Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
* Maintain professionalism and conduct as stated in Red Cross policy

Time Commitment: Flexible, with a scheduled commitment

Length of Appointment: As long as mutually desired

Development Opportunities: Continued training in all aspect of client services

Qualifications:

• Successful American Red Cross background check
  * Complete required national training and locally developed orientation
  * Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
  * Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
  * Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
  * Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
  * Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
  * Ability to work with or without supervision
  * Effective verbal and written communication skills
  * Good customer service skills; Ability to work well with others
  * Willingness to gain knowledge of community resources
  * Able to work with culturally diverse populations

To register as a Red Cross Volunteer, visit www.redcross.org/volunteer

Find out more! To learn about this, and other ways to serve with the Red Cross, please contact the Volunteer Services team at ENCrecruit@redcross.org