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Service to Armed Forces: Caseworker (Virtual)

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American Red Cross- Eastern North Carolina

  • 5 people are interested

Service to Armed Forces: Caseworker Member In Training (Virtual)

Location: Remote/Virtual Volunteer Opportunity

NOTE: Due to the circumstances with COVID there is a greater need for volunteers in this vital role.

Would you like to help ensure military families' needs are met when faced with an emergency?Responsibilities:

Support the Red Cross mission
* Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
* Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
* Support the follow-up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
* Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
* Maintain professionalism and conduct as stated in Red Cross policy

Time Commitment: Flexible, with a scheduled commitment

Length of Appointment: As long as mutually desired

Development Opportunities: Continued training in all aspect of client services

Qualifications:

  • Successful American Red Cross background check
    * Complete required national training and locally developed orientation
    * Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
    * Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
    * Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
    * Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
    * Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
    * Ability to work with or without supervision
    * Effective verbal and written communication skills
    * Good customer service skills; Ability to work well with others
    * Willingness to gain knowledge of community resources
    * Able to work with culturally diverse populations

To register as a Red Cross Volunteer, visit www.redcross.org/volunteer

Find out more! To learn about this, and other ways to serve with the Red Cross, please contact the Volunteer Services team at ENCrecruit@redcross.org

117 More opportunities with American Red Cross- Eastern North Carolina

About American Red Cross- Eastern North Carolina

Location:

100 North Peartree Lane, Raleigh, NC 27610, US

Mission Statement

The Red Cross, born of a desire to bring assistance without discrimination to the wounded on the battlefield, endeavors--in its international and national capacity--to prevent and alleviate human suffering wherever it may be found. Its purpose is to protect life and health and to ensure respect for the human being.

Description

The American Red Cross (ARC), also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.

Community
Crisis Support
Veterans & Military Families

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

  • Disaster Relief Call Center
  • Critical Thinking
  • People Skills
  • Problem Solving
  • Project Management
  • Relationship Building

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Time Commitment: Flexible, with a scheduled commitment

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