Urgent Need in Philadelphia: Shelter Supervisor

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**Must have a minimum 2 years’ experience supervising a team of 5 or larger**

**Please read requirements completely to see if it is the best fit for you***


The Shelter Supervisor is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event. Shelter Supervisors supervise a team of assigned workers to successfully complete tasks necessary for shelter operations and aid disaster clients. Shelter Supervisors guide and support the day-to-day activities within a shelter which may include working in reception, registration, feeding, dormitory, information, or other areas within a shelter.

Key Responsibilities

• Following, implementing and monitoring worker safety procedures for working in a COVID environment
• Embodying and sharing the fundamental principles of the American Red Cross in their work with clients, disaster responders and partners
• Providing clear expectations, feedback and coaching to team members in the provision of excellent client service and support the daily maintenance of the shelter operation at the direction of the assigned Shelter Manager
• Using the Shift Tool during the disaster event to report availability and schedule shelter shifts
• Completing the required virtual self-paced training (9 hours of training total)

• Ability to build appropriate and effective relationships with co-workers and shelter residents.
• Ability to support and correct team and individual performance, manage conflict and ask for help early on so that workflow and service delivery does not impact shelter residents or the shelter community.
• Demonstrates clear, concise, and effective written and verbal communication.
• Lift / carry 20 lbs. multiple times/shift.
• Stand and or sit for two-hour periods and walk for two miles during a shift.
• Walk on uneven terrain.
• Work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
• Climb two or more flights of stairs.
• Speak clearly on phone and in person.
• Work for long periods on computer and/or reading small print and/or writing.
• Drive in daytime and at night
• Minimum 18 years of age
• Willing and able to work in person in a COVID -19 disaster shelter before, during and/or after a disaster event?
• Availability to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
• Minimum 2 years’ experience supervising a team of 5 or larger
• Willing to complete 9 hours of virtual self-paced training required for position
• Ability to read, write, and follow verbal and written instructions in English