Help Support Local Blood Drives in Monroe County

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Assist Biomedical Services Volunteer Management by providing customer support to the Blood Donors at Blood Drives.

If you are great with working with people, caring and you love helping people this is a great opportunity for you! Come join and help the American Red Cross with a great cause to help your local community! We provide free training.

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process

• Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.
• Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.
• Direct donor to next step of donation or options for future donations if deferred.
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Learn and share the Red Cross story, including the mission, vision, and values
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
• Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
• Responsible to inform donors of current and upcoming donation promotions
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

To get started, create a profile by visiting:
https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html