Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.
Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.
Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.
Direct donor to next step of donation or options for future donations if deferred.
Model excellent customer service behaviors.
Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
Learn and share the Red Cross story, including the mission, vision, and values
Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
Responsible to inform donors of current and upcoming donation promotions
May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed
About American Red Cross Serving Kansas and Oklahoma
10151 East 11th Street, Tulsa, OK 74128, US
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Local non-Profit offering several lines of service to local communities to provide life saving blood and blood products, disaster preparedenss, response and recovery, and serve our military through services to armed forces.