Blood Services Donor Ambassador
ORGANIZATION: American Red Cross
Please visit the new page to apply.
Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.
- Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.
- Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.
- Direct donor to next step of donation or options for future donations if deferred.
- Model excellent customer service behaviors.
- Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
- Learn and share the Red Cross story, including the mission, vision, and values
- Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
- Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
- Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
- Responsible to inform donors of current and upcoming donation promotions
- May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed
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About American Red Cross
Location:
620 E Main St, Endicott, NY 13760, US
Mission Statement
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Description
The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...
...all people affected by disaster across the country and around the world receive care, shelter and hope;
...our communities are ready and prepared for disasters;
...everyone in our country has access to safe, lifesaving blood and blood products;
...all members of our armed services and their families find support and comfort whenever needed; and
...in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.
CAUSE AREAS
WHEN
WHERE
VariousVariousVarious, NY 18826
DATE POSTED
July 28, 2020
SKILLS
GOOD FOR
- People 55+
REQUIREMENTS
- Background Check
- Must be at least 16
- Orientation or Training
- Preferably 3-6 months, renewable each year
- Are you available during typical blood drive hours? (Usually weekday mornings-afternoons or afternoons – evenings). Do you have good customer service skills?