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VIRTUAL NEED - Remote Helpline Volunteer

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211 Orange County

Due to the Coronavirus (COVID-19) Pandemic, the Orange County Emergency Volunteer Center (EVC) has been activated to support immediate volunteer needs, including hands-on and virtual opportunities during this disaster.

The Mission of 2-1-1 Orange County is to connect the vulnerable with the health and human resources they need when they need it most. We connect, collaborate, and inform across all community stakeholders to better empower our community as a whole.

211 Orange County is a nonprofit looking for volunteers to work remotely from home to help our increased need for the volume of client calls and texts we have been receiving due to the pandemic. We are hoping to find long term volunteers. Our organization couldn't run without the help of our volunteers! Volunteers would focus on connecting the community with food pantry resources. Must be willing to work in case of disaster, due to the current health crisis, volunteers will mainly focus on helping connect to food pantry resources and other disaster-related inquiries.

Shifts are in 4-hour increments between the hours of 9am-9pm, 7 days a week.

Following skills are preferred:

Excellent Computer skills

Administrative history

Excellent Telephone Etiquette

Please "EXPRESS INTEREST" below and you will be contacted to coordinate efforts.

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About 211 Orange County


1505 E 17th St Ste, Suite 108, Orange, CA 92867, US

Mission Statement

Our Mission at 211OC is dedicated to building an Orange County where... NO ONE IS HOMELESS By building a Coordinated Entry System for the region that offers a single point of entry into the network of services, 211OC will help secure housing for chronically homeless people and help them maintain it. Our goal is to use the system to help link over 100 people who have chronically struggled with homelessness to housing within the first year of operations. NO ONE IS HUNGRY Our trained community wellness and resource navigators help OC residents apply for the CalFresh program. Our goal is that 70% of the households who we help apply successfully receive their benefits annually. EVERYONE IS COUNTED The Point-in-Time count and survey of the homeless population in Orange County is a vital tool for ending homelessness, and helps the county qualify for more than $19,000,000 in federal funding for services to reduce homelessness. Our goal during the next count is to engage more than 700 community members as volunteers in the county, and more than 50 homeless or formerly homeless to guide them. EVERYONE CAN AFFORD A QUALITY LIFE 211OC helps screen residents for eligibility in programs that can save them money, which in turn improves quality of life. Our goal is to link low-income households to free tax-filing services for the Earned Income Tax Credit, help residents enroll in affordable healthcare plans through Covered CA, and help vulnerable, and hard to reach populations enroll in Medi-Cal. VETERANS COME HOME TO THE SUPPORT THEY DESERVE Our Courage to Connect Program will help veterans returning to Orange County transition back into civilian life. To encourage successful transitions and improved connections to services, 211OC is partnering with Volunteers of America of Greater LA, SoCalGas, Sisters of St. Joseph Healthcare Foundation and Orange County Community Foundation to provide over 400 veterans one-on-one care and attention. We have built an online portal in FY 15/16 specifically developed to support veterans and military families and will work to maintain it. WOMEN ARE SAFE Over the next three years, 211OC will build and manage a Central Clearinghouse for Health and Domestic Violence (resources and referrals). The Clearinghouse will include an online comprehensive, searchable database for DV services in OC, with a dedicated webpage; a 24-hour telephone helpline, with multi-lingual, culturally sensitive staff; and facilitated referrals (aka "warm hand-offs"). Together, these components will represent a one-stop, comprehensive, current, and user-friendly Clearinghouse that provides domestic violence survivors and victims easy access to service and referrals. FAMILIES ARE STRONG Alongside its community partners, 211OC will provide information and referral services for the next 5 years at the El Modena Family Resource Center in Orange, serving more than 1,300 clients annually that utilize the local resource. FORMER INMATES CONTRIBUTE TO A HEALTHY VIBRANT COMMUNITY Working in partnership with the Returning Home Foundation and the Orange County Re-entry Partnership - a collaborative of over 30 public and private agencies working to successfully integrate people into Orange County post incarceration - 211OC will educate and connect over 150 currently and formerly incarcerated individuals, their families and service providers to available community resources through our online Re-Entry Portal, conducting outreach and workshops at the jails and working with service providers.


to link Orange County's most vulnerable with health and human service resources they need. We connect, collaborate, and inform to better empower our community.

Homeless & Housing
Veterans & Military Families


Thu Jul 16, 2020 - Wed Mar 31, 2021
12:01 AM - 11:59 PM  


Santa Ana, CA 92705







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