Chief Membership Officer

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Human Health Project (HHP)’s has a three- pronged foundation: Holistic Peer-to-Peer Information, Education and Support. Our objective is to empower people to manage their own health. For more information, please visit our website.

Human Health Project is seeking a Chief Membership Officer (CMO) to lead a robust revenue, customer success, and client engagement framework to expand and deploy our community.

This critical role holds executive oversight over major revenue streams and the full extent of the Member journey, including vetting product-market fit, growing the Membership pipeline, on-ramping, dynamic engagement, adoption of our programs, including, Real World Data, Patient Education, Advocacy Training and online Peer-to-Peer Support, and long-term retention. Above all, this person is accountable to growth, retention, and lifetime value expansion of the Human Health Project Membership.

When you think about metrics, think customer acquisition, churn reduction, lifetime customer value, customer engagement KPIs, total MRR, upselling and cross-selling, and net growth. The ideal candidate will excel in leading a team in high-touch and high-impact customer success, journey, and engagement businesses. This person is also purpose-driven, loves helping people, a voracious learner, and excited to build with us.

The CMO is an executive level officer who reports to the CEO and manages a team of seven (and growing) that is dedicated to driving impact and revenue in our community. Location: Virtual US/Canada/Europe/Middle East.

You have demonstrated success in managing and leading high-performance teams, especially in customer success, client engagement, customer journey, or lifecycle marketing experience. Experience in B2B business development or sales, account management, product marketing, or fundraising could also be transferable.

You harness the power of community, relationships, data, process, and engagement to achieve measurable outcomes.