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Chief Membership Officer

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Human Health Project

  • 7 people are interested

Human Health Project (HHP) is a global nonprofit organization dedicated to helping individuals increase their health knowledge through the sharing of health information. HHP collects, analyzes, and shares health information to empower and inform individuals to achieve better health outcomes. Our patient-centered approach enables patients and caregivers to choose treatments based on evidence-based clinical data as well as the cumulative knowledge of the HHP community. We envision a world where all people have the information, skills and opportunities to lead healthy lives.


For more Information about HHP, please visit our website: https://www.humanhealthproject.org/


Human Health Project is seeking a Chief Membership Officer (CMO) to lead a robust revenue, customer success, and client engagement framework to expand and deploy our community.

This critical role holds executive oversight over major revenue streams and the full extent of the Member journey, including vetting product-market fit, growing the Membership pipeline, on-ramping, dynamic engagement, adoption of our programs, including, Real World Data, Patient Education, Advocacy Training and online Peer-to-Peer Support, and long-term retention. Above all, this person is accountable to growth, retention, and lifetime value expansion of the Human Health Project Membership.

When you think about metrics, think customer acquisition, churn reduction, lifetime customer value, customer engagement KPIs, total MRR, upselling and cross-selling, and net growth. The ideal candidate will excel in leading a team in high-touch and high-impact customer success, journey, and engagement businesses. This person is also purpose-driven, loves helping people, a voracious learner, and excited to build with us.

The CMO is an executive level officer who reports to the CEO and manages a team of seven (and growing) that is dedicated to driving impact and revenue in our community. Location: Virtual US/Canada/Europe/Middle East.

You have demonstrated success in managing and leading high-performance teams, especially in customer success, client engagement, customer journey, or lifecycle marketing experience. Experience in B2B business development or sales, account management, product marketing, or fundraising could also be transferable.

You harness the power of community, relationships, data, process, and engagement to achieve measurable outcomes.

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About Human Health Project

Location:

2271 Vandalia Avenue, Los Angeles, CA 90032, US

Mission Statement

Our Mission: To drive patient-centered health outcomes by harnessing data collected by a global online community who share their treatment outcomes, enhanced by clinical evidence-based best practices

Description

Human Health Project (HHP) is a global nonprofit organization dedicated to helping individuals increase their health knowledge through the sharing of health information. HHP collects, analyzes, and shares health information to empower and inform individuals to achieve better health outcomes. Our patient-centered approach enables patients and caregivers to choose treatments based on evidence-based clinical data as well as the cumulative knowledge of the HHP community.

For more Information about HHP, please visit our website: https://www.humanhealthproject.org/

Advocacy & Human Rights
Health & Medicine
Media & Broadcasting

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity, with no fixed address.

SKILLS

  • Sales Marketing
  • Sales Process
  • Business Development & Sales Management
  • Customer Acquisition
  • Management
  • Community Outreach

GOOD FOR

N/A

REQUIREMENTS

N/A

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