**VIRTUAL OPPORTUNITY** Blood Services Engagement Team Member

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The purpose of an engagement team member is to assist the Biomedical Services Volunteer Engagement team by providing support to ensure volunteer engagement. The purpose of engagement is to maintain and elevate relationships and track levels of commitment of current volunteers.

Key Responsibilities:

• Assist in engagement process with the Biomedical Workforce Volunteer Engagement Team
• Share additional volunteer opportunities with volunteers to encourage additional volunteer engagement
• Assign tasks to volunteers
• Help coordinate projects for engagement opportunities
• Review roster regularly for accuracy and activity, often referred to as 30-60-90 day review
• Log activities in Volunteer Connection
• Provide feedback to Engagement Lead and Rep on engagement cycle
• Volunteer Engagement Indicators Report Management
• Perform roster maintenance and submit volunteer position end date requests to Volunteer Services
• Review volunteer feedback survey and actioning finding with Leadership
• Enhance the Volunteer Experience - provide follow up to volunteers, ensure that feedback getting to the right place to make improvements
• Conduct mid-shift check in calls for new volunteer during their first shift

• Enthusiastic about Red Cross mission and programs, required
• Cultural sensitivity to diverse audiences, required
• Knowledge and understanding of Red Cross services and operations and opportunities for volunteer service, preferred
• Work well both individually and with others, required
• Comfort using a computer, phone and access to internet, required
• Basic Microsoft Excel and Word experience, required
• Relationship building skills working collaboratively with staff/volunteer partners, required
• Prior experience with volunteer or employee engagement, preferred