The American Red Cross is in Need of Blood Donor Ambassador to fulfill a Critical Role. This Role is directly responsible for ensuring the safety of out Blood Donors, Blood Supply, and Staff at our facilities.
Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted
Explain purpose of temperature screen to donors and ensure they understand reason for deferral if
Direct donor to next step of donation or options for future donations if deferred.
Model excellent customer service behaviors.
Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
Learn and share the Red Cross story, including the mission, vision, and values
Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
Responsible to inform donors of current and upcoming donation promotions
May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed
Please help and apply directly at: http://volunteerconnection.redcross.org/?nd=intake&entry_point_id=37&entry_point_type=global_entry_point or go to redcross.org/volunteertoday.
Your help is needed now and we cannot do it without you. Thank you for reading and considering this rewarding and valuable position.