Blood Donor Ambassadors - Virginia Beach

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The American Red Cross is in Need of Blood Donor Ambassador to fulfill a Critical Role. This Role is directly responsible for ensuring the safety of out Blood Donors, Blood Supply, and Staff at our facilities.

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
• Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted
• access.
• Explain purpose of temperature screen to donors and ensure they understand reason for deferral if
• applicable.
• Direct donor to next step of donation or options for future donations if deferred.
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Learn and share the Red Cross story, including the mission, vision, and values
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
• Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
• Responsible to inform donors of current and upcoming donation promotions
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

Please help and apply directly at: http://volunteerconnection.redcross.org/?nd=intake&entry_point_id=37&entry_point_type=global_entry_point or go to redcross.org/volunteertoday.

Your help is needed now and we cannot do it without you. Thank you for reading and considering this rewarding and valuable position.