• 47 people are interested

Better than Google, Reference Librarians Needed!

Save to Favorites

ORGANIZATION: State Library of Oregon

  • 47 people are interested

Are you a new MLIS graduate wanting to gain some reference experience to put on your resume? Or a seasoned librarian who wants to further develop their skills? Then consider this opportunity to volunteer with Answerland, a 24/7 virtual reference chat service!

Answerland is Oregon’s online reference service - a place where librarians across the country help anyone who lives, works, or goes to school in Oregon find answers to questions and receive research guidance (If you are outside of Oregon, you may submit Oregon-related questions, including local history and genealogy, using an email form). Librarians can keep their reference tools sharp through training and by participating in a collaborative environment that facilitates sharing of expertise, virtual reference trends, and best practices.

Answerland volunteers are 100% remote; you can answer questions from your living room! Speak Spanish? We offer bilingual services and would be glad to have your expertise. Inquire today to see if Answerland is YOUR answer for volunteer service!

Volunteer Qualifications:

  • Must have reference experience or have completed a reference class at an ALA accredited college or university MLS/MLIS program within the past 10 years.
  • Willing to make a six-month commitment due to required training.
  • Willing to volunteer for at least one 2-hour shift every week.
  • Although not a qualification, customer service experience is a plus.

APPLY HERE: https://www.volgistics.com/appform/2118968931. Recruitment and onboarding is done in cohorts.

The State Library of Oregon is here to help you build your skills and be your cheerleader. For those who join our program we offer networking opportunities, professional development, and experience-based leadership opportunities. Answerland is supported by the Institute of Museum and Library Services through the Library Services and Technology Act and administered by the State Library of Oregon. Our values are Equity, Access, Collaboration, Public Service, and Future Readiness.

2 More opportunities with State Library of Oregon

Request failed
{{ opp.title }}
This is a Virtual Opportunity.
{{ opp.location }}
We'll work with your schedule
{{ opp.dateStr }}
{{ opp.timeStr }}

About State Library of Oregon


250 Winter ST NE, Salem, OR 97301, US

Mission Statement

Citizens who volunteer are valuable partners of the State Library of Oregon. The State Library Board and the State Librarian support and encourage the volunteer program. Volunteers promote community awareness of the many services of the State Library and assist staff in the achievement of the mission and goals of the State Library. State Library staff are encouraged to assist in the creation of meaningful, productive, and varied roles volunteers can fill throughout the library. The Volunteer Coordinator provides oversight of the agency’s volunteer program.


The State Library of Oregon cultivates, preserves, and delivers library and information services to foster lifelong leaning and community engagement.

There are three main divisions of the State Library:

Government Information and Library Services provides research and reference assistance to state government and to persons on official state business. Their in-depth collection of more than one million items specializes in business, history, political and social sciences. The collection also includes federal and state government publications and a comprehensive collection of materials about Oregon.

Library Support and Development Services plans for statewide library development; consults with local librarians, citizens and government officials; reports library statistics; and administers state and federal library grant programs.

The Talking Book and Braille Library is the regional library for the Library of Congress' National Library Service for the Blind and Print Disabled. Oregonians who are unable to read standard print because of a visual, physical, or reading disability are eligible to receive free audio and Braille materials either through the mail or via download.


Children & Youth
Education & Literacy
Children & Youth, Community, Education & Literacy


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Library Sciences
  • Reading / Writing
  • Research
  • Community Outreach
  • Cross-cultural Communication
  • Verbal / Written Communication


  • People 55+


  • Orientation or Training
  • 2 hours per week | minimum 6 months of service
  • MLIS degree holder, or current degree candidate | university level information/reference course in transcripts | previous experience in chat reference preferred | excellent customer service | interest in helping others find information

Report this opportunity