During these uncertain times, how can we help?

As the world leader in volunteerism we feel a responsibility to unite our broader community, and to use this moment to become stronger.

See below to access our COVID-19 Resource Hub, and to explore our growing directory of COVID-19-specific and virtual volunteering opportunities.
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Virtual Disaster Casework Volunteer (Caldwell County)

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American Red Cross

  • 2 people are interested

In the period following a life-changing disaster including home fires, our clients can depend on Disaster Casework Volunteers to call them to ask, "are you doing okay?", guide them through their recovery planning, and refer them to the community organizations that can help meet their particular needs. Caseworkers may also offer additional Red Cross resources, including Red Cross Health Services, Disaster Mental Health Services, Service to Armed Forces assistance, and upon request, caseworker advocacy for certain situations.

Disaster Casework Volunteers:

  • Conduct client interviews, follow-up conversations, and assess qualifications for direct client assistance
  • Utilize Red Cross’ Client Assistance System 2.0 to document the assistance and services provided in the client record according to standards
  • Provide clients with information and referrals to community partners

Time requirements

  • Casework offers a flexible schedule and the option to work from home for a minimum of 4 hours per week
  • Recovery Team Members may choose to work with clients as needed during the workday or, if it better fits their lifestyles and schedules, early evenings and weekends instead
  • Team Members work together to share the caseload with the aim of achieving the caseload size that is ideal for each member


  • 9 online training courses are required
  • Followed by 2-3 sessions of in person, one on one, hands on learning (this may be adjusted due to COVID)
  • And the close support of a casework mentor through the intricacies of the first several weeks of independent cases

Skills and Qualities

  • Demonstrated commitment to the mission of the American Red Cross
  • Strong client focus
  • Kindness, compassion, and resourcefulness
  • Ability to work well as a member of a team
  • A sense of urgency and an awareness of the need to provide clients with timely assistance
  • Interest in learning about community resource organizations
  • Recognition of the value of different perspectives and cultures
  • Basic data entry and computer skills
  • Knowledge of the recovery process and ARC casework standards and procedures, as taught during caseworker training

76 More opportunities with American Red Cross

About American Red Cross


690 Coliseum Dr NW, Winston-Salem, NC 27106, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Volunteers carry out 90% of the humanitarian work of the American Red Cross to support its mission to prevent and alleviate human suffering. There are many ways you can volunteer in your local community, and we are always looking for people with various backgrounds, talents and skill levels . We have diverse volunteer opportunities in Blood Services, Disaster Services, Service to the Armed Forces, Communications, and Volunteer Services.

Crisis Support
Disaster Relief


We'll work with your schedule.


Virtual- The Community of Caldwell CountyLenoir, NC 28645



  • Disaster Relief Care & Shelters
  • Disaster Relief Call Center
  • Disaster Response
  • Basic Computer Skills
  • People Skills
  • Problem Solving


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Casework offers a flexible schedule and the option to work from home for a minimum of 4 hours per week

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