The Shelter Service Associate is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event. Shelter Service Associates complete tasks necessary for shelter operations and provide assistance for disaster clients. Shelter Service Associates support the day-to-day activities within a shelter which may include working in reception, registration, feeding, dormitory, information, or other areas within a shelter.
Following worker safety procedures for working in a COVID environment
Embodying the fundamental principles of the American Red Cross in their work with clients, disaster responders and partners
Providing excellent client service and support the daily maintenance of the shelter operation at the direction of the assigned Shelter Supervisor
Using the Shift Tool during the disaster event to report availability and schedule shelter shifts
Completing the required virtual self-paced training
Ability to build appropriate and effective relationships with co-workers and shelter residents.
Ability to support and correct performance, manage conflict and ask for help early on so that workflow and service delivery does not impact shelter residents or the shelter community.
Demonstrates clear, concise, and effective written and verbal communication.
Lift / carry 20 lbs. multiple times/shift.
Stand and or sit for two-hour periods and walk for two miles during a shift.
Walk on uneven terrain.
Work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
Climb two or more flights of stairs.
Speak clearly on phone and in person.
Work for long periods on computer and/or reading small print and/or writing.
Drive in daytime and at night
Willing to complete required virtual self-paced training
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
We're in local communities every day, helping people prepare for, respond to and recover from emergencies. When emergencies strike, people need help. A fire leaves a family homeless. A heart attack threatens a life. A tornado flattens homes, schools and businesses. A military family needs to be connected. A young child needs a blood transfusion. They need the Red Cross.
How do we empower so many of our neighbors to respond to emergencies? By mobilizing the power of volunteers and the generosity of donors. We can't turn heartbreak into hope without your help!