National Disaster Shelter Associate - Deployable

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The Shelter Service Associate is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event. Shelter Service Associates complete tasks necessary for shelter operations and provide assistance for disaster clients. Shelter Service Associates support the day-to-day activities within a shelter which may include working in reception, registration, feeding, dormitory, information, or other areas within a shelter.

Key Responsibilities:

• Following worker safety procedures for working in a COVID environment
• Embodying the fundamental principles of the American Red Cross in their work with clients, disaster responders and partners
• Providing excellent client service and support the daily maintenance of the shelter operation at the direction of the assigned Shelter Supervisor
• Using the Shift Tool during the disaster event to report availability and schedule shelter shifts
• Completing the required virtual self-paced training

Required Qualifications:

• Ability to build appropriate and effective relationships with co-workers and shelter residents.
• Ability to support and correct performance, manage conflict and ask for help early on so that workflow and service delivery does not impact shelter residents or the shelter community.
• Demonstrates clear, concise, and effective written and verbal communication.
• Lift / carry 20 lbs. multiple times/shift.
• Stand and or sit for two-hour periods and walk for two miles during a shift.
• Walk on uneven terrain.
• Work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
• Climb two or more flights of stairs.
• Speak clearly on phone and in person.
• Work for long periods on computer and/or reading small print and/or writing.
• Drive in daytime and at night
• Willing to complete required virtual self-paced training