DCS: COVID-19 Shelter Supervisor

Save to Favorites

The Shelter Supervisor is a temporary position assigned to work in person in a Red Cross shelter before, during
and/or after a disaster event. Shelter Supervisors supervise a team of assigned workers to successfully complete
tasks necessary for shelter operations and aid disaster clients. Shelter Supervisors guide and support the day-to-day activities within a shelter which may include working in reception, registration, feeding, dormitory, information, or other areas within a shelter.

Responsibilities:

• Following, implementing and monitoring worker safety procedures for working in a COVID
• environment
• Embodying and sharing the fundamental principles of the American Red Cross in their work with
• clients, disaster responders and partners
• Providing clear expectations, feedback and coaching to team members in the provision of excellent
• client service and support the daily maintenance of the shelter operation at the direction of the
• assigned Shelter Manager
• Using the Shift Tool during the disaster event to report availability and schedule shelter shifts
• Completing the required virtual self-paced training (9 hours of training total)
• Qualifications: Required Qualifications:
• Ability to build appropriate and effective relationships with co-workers and shelter residents.
• Ability to support and correct team and individual performance, manage conflict and ask for help early
• on so that workflow and service delivery does not impact shelter residents or the shelter community.
• Demonstrates clear, concise, and effective written and verbal communication.
• Lift / carry 20 lbs. multiple times/shift.
• Stand and or sit for two-hour periods and walk for two miles during a shift.
• Walk on uneven terrain.
• Work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
• Climb two or more flights of stairs.
• Speak clearly on phone and in person.
• Work for long periods on computer and/or reading small print and/or writing.
• Drive in daytime and at night
• Minimum 18 years of age
• Willing and able to work in person in a COVID -19 disaster shelter before, during and/or after a
• disaster event?
• Availability to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
• Minimum 2 years’ experience supervising a team of 5 or larger
• Willing to complete 9 hours of virtual self-paced training required for position