Technical/IT Support Representative

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Technical/IT Support Representative

The Be Good Project is looking for an experiencedTechnical/IT Support Representative to provide assistance to internal team members who have technical issues with the softwares for our Banana App project.

See more information at www.thebegoodproject.org/bananaapp and www.bananaapp.org .

URGENT NEED

In response to the recent CoVid situation that has affected our communities, we believe that this is a great time to increase development work on our initiative as even though there are obvious changes in buying habits from both consumers and manufacturers, food waste is inevitable and must be addressed more than ever as hunger tend to exist more when an epidemic hits our local economy. This is an urgent opportunity to help us work on high-level development tasks to help us ship the Alpha version as soon as possible. Remote work available.

CONCEPT

The Banana App is a tech initiative of the Be Good Project in an effort to help alleviate poverty by preventing unintentional hunger and reducing food wastage.

The United States wastes 150,000 tons of food each day - equal to a pound per person. Up to 40 percent of the food in the United States is never eaten. But at the same time, one in eight Americans struggles to put enough food on the table - NRDC In 2015, according to the USDA, Americans threw away 133 billion pounds of food worth $161 billion, which equates to almost 220 lbs per person. Wasted food is the single largest category of material placed in municipal landfills and represents nourishment that could have helped feed families in need. Additionally, water, energy, and labor used to produce wasted food could have been employed for other purposes. - fda Even though these levels are alarming, a lot of opportunities still exist to help farms, supermarkets and restaurants rescue food from being misallocated, misplaced and even misused. And that's why the Banana App is here!

SOLUTION

Our mobile-based project "Banana App" will provide supermarkets/groceries/produce-stands/restaurants a time-sensitive platform to donate bananas/produce/foods that are considered not aesthetically-pleasing for market display or sale but still edible and in good condition.

Verified no-to-low-income clients/homeless individuals will be able to register using our app. Upon completion and approval of the application, the user can accept and pick up these donations.

RESPONSIBILITIES -

• Respond to messages and emails to provide solutions for internal development team issues
• Guide and perform software installation and environment setup with newly onboarded development team members
• Coordinate with developers to resolve issues with remote server, code base and software access
• Troubleshoot software development environment and installation issues
• Perform computer/software analysis oncall if required
• Take ownership of in-depth issues and troubleshoot as needed
• Effectively document and maintain materials for software issues and resolutions
• Make recommendations for improvements to the existing software development environment
• Provide technical guidance, knowledge transfers and mentorship to peers as required

REQUIRED SKILLS -

• 1 + year Technical support experience
• 1 + year experience of configuration/managing server environment preferred
• Some experience with softwares such as react, reactnative, Expo, Ruby on Rails, AWS
• Troubleshooting experience with excellent communication skills
• Ability to work independently with little direct supervision

VISA REQUIREMENT -

Unfortunately, at this time we are unable to accept volunteers on certain U.S. visas with volunteering restrictions due to complications with work authorization and the possibility of putting one’s visa status at risk. We are currently working towards finding a permanent solution that allows U.S. visa holders to safely volunteer with us, but until then, please do not apply if you are a U.S. visa holder. We apologize for the unfortunate situation, and we hope to allow everyone an opportunity to become a volunteer soon. Please see our visa statement for more information.

LOCATION -

• We are based in Seattle, WA (Pacific Time)
• Volunteers outside the Pacific Northwest are welcome but are encouraged to check our location's time difference.

Please apply here and sign up using the Volunteer Application form.

Help us create the Banana App, if you're ready to be our next teammate, our community needs you.

EOE Statement: The Be Good Project Equal Opportunity Nonprofit Organization.

DISCLAIMER: This is not a job contract but a representation of what is expected from the said volunteer role.