During these uncertain times, how can we help?

As the world leader in volunteerism we feel a responsibility to unite our broader community, and to use this moment to become stronger.

See below to participate in our Impact Sector survey, access our COVID-19 Resource Hub, and explore our growing directory of COVID-19-specific and virtual volunteering opportunities.
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Shelter Supervisor

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The Shelter Supervisor is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event. Shelter Supervisors supervise a team of assigned workers to successfully complete tasks necessary for shelter operations and aid disaster clients. Shelter Supervisors guide and support the day-to-day activities within a shelter which may include working in reception, registration, feeding, dormitory, information, or other areas within a shelter.

Key Responsibilities:

  • Following, implementing and monitoring worker safety procedures for working in a COVID environment
  • Embodying and sharing the fundamental principles of the American Red Cross in their work with clients, disaster responders and partners
  • Providing clear expectations, feedback and coaching to team members in the provision of excellent client service and support the daily maintenance of the shelter operation at the direction of the assigned Shelter Manager
  • Using the Shift Tool during the disaster event to report availability and schedule shelter shifts

Completing the required virtual self-paced training (9 hours of training total)

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2825 Emerywood Parkway, Richmond, VA 23294, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.​


The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...

...all people affected by disaster across the country and around the world receive care, shelter and hope;

...our communities are ready and prepared for disasters;

...everyone in our country has access to safe, lifesaving blood and blood products;

...all members of our armed services and their families find support and comfort whenever needed; and

...in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.

Disaster Relief


We'll work with your schedule.


611 W Brambleton AveNorfolk, VA 23510



  • Disaster Relief Care & Shelters




  • Background Check
  • Must be at least 18
  • Orientation or Training
  • • Ability to build appropriate and effective relationships with co-workers and shelter residents. • Demonstrates clear, concise, and effective written and verbal communication.

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