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Facilitate a Senior Chat Group (Remote)

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InterFaith Works of Central New York



Do you enjoy talking with others, leading small groups, or connecting with seniors? You can bring joy and social connectedness to vulnerable seniors during coronavirus by facilitating a senior chat group session!

Overview of Senior Chat Line:

Ensure seniors are not lonely by breaking up their day. The Senior Chat Line is a semi-structured group phone call. Seniors call in to the chat line Mondays, Tuesdays, and Thursdays from 12:00 - 1:00pm. A facilitator leads the chat with a small group of seniors on the call by using a curriculum provided each week to the facilitators. The curriculum includes some educational material, a word of the day, and anything from riddles to poems.

Volunteer Position Summary:

A Senior Chat Line facilitator will use the provided curriculum to lead a chat line conversation with seniors that call in. The facilitator must be able to lead the conversation while sometimes allowing a free-flow to happen. You must be flexible, willing to listen and learn from the callers, and be an all around good communicator.


  • Review the curriculum provided for the Chat Line and present the information to the callers.
  • Lead and facilitate a call using Zoom.
  • (desired but not a must) Create new chat line content.

Qualification & Skills:

High school diploma. Experience working with diverse populations of seniors and/or experience volunteering in human services or other related organizations.

The volunteer should be:

  • Personal, warm, and friendly
  • Confident leading an activity with seniors
  • Comfortable talking with individuals on the phone
  • Comfortable using technology such as Zoom

Location & Time:

  • From the convenience of your own home!
  • Senior chat line is 12:00 - 1:00 pm on Mondays, Tuesdays, and Thursdays. The volunteer can sign up for any dates they are available to facilitate.

Training and Supervision:

There is a required 1-hour training and volunteers can "listen-in" on one Senior Chat Line call prior to facilitating their own Senior Chat Line. Ongoing support and training would be provided by an IFW Senior Service staff.


This volunteer position does require a background check prior to starting the assignment

8 More opportunities with InterFaith Works of Central New York

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About InterFaith Works of Central New York


1010 James Street, Syracuse, NY 13203, US

Mission Statement

InterFaith Works of Central New York, through education, service and dialogue, affirms the dignity of each person and every faith community and works to create relationships and understanding among us.


We affirm dignity by providing support, advocacy, and

human care through our social service programs.

Through service, education, and dialogue, we serve and

empower people in need, including refugees, the elderly,

the disabled, and the institutionalized. As a result,

thousands of people in our community live better, more

independent, lives as our neighbors.

Education & Literacy


We'll work with your schedule.


1010 James StreetSyracuseSyracuse, NY 13203


  • Elder care
  • People Skills
  • Verbal / Written Communication




  • Background Check
  • Must be at least 16
  • 1 hour training with 1 hour volunteer commitment for each senior chat session signed up for.

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