Blood Donor Screener - Forsyth County

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Provide excellent customer service to enhance the blood donor experience, executing donor temperature screening on potential donors prior to their entry into the blood drive

The American Red Cross aspires to be an organization fully committed to diversity and inclusion by creating and maintaining a diverse, high-performing workforce of employees and volunteers who reflect all communities we serve; by cultivating a collaborative, inclusive and respectful work environment that empowers all contributors; and by leveraging diverse partnerships - all of which helps to ensure culturally competent service delivery supported by effective community leadership and engagement.

• This position, along with the Temperature-taking screening station, is part of additional
  screening the American Red Cross has implemented in the interest of the
  safety of the blood supply, recipients, other donors, staff, volunteers and
  general public health regarding COVID-2019 outbreaks.
• Greet donors and model excellent customer service behaviors. Manage
  donor flow at temp taking station to ensure only donors passing temp screen
  are permitted access.
• Explain purpose of temperature screen to donors and ensure they
  understand reason for deferral if applicable. Direct donor to next step of
  donation or options for future donations if deferred.