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Visitor Information Volunteer

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Smithsonian National Museum of African American History and Culture

  • 17 people are interested
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The Office of Visitor and Guest Services at the Smithsonian National Museum of African American History and Culture is looking to add a new class of Visitor Information Volunteers to our volunteer program. We are seeking enthusiastic, flexible individuals with a passion for African American history and culture to welcome and assist our visitors. We are looking exclusively for volunteers with availability Monday through Friday from 1PM to 5PM and on Saturdays from 1PM to 5PM.

If you are looking for a dynamic experience where you will interact with visitors from all over the world, apply at https://nmaahc.si.edu/connect/volunteer. The application period will close on December 31, 2020.

Position Description

Visitor Information Volunteers create opportunities for visitors to engage with the museum’s content in a meaningful way. As part of the Office of Visitor and Guest Services, Visitor Information Volunteers greet and welcome visitors, encourage an exploration of the museum’s exhibitions and daily program offerings, and provide information about surrounding attractions. Volunteers are stationed at the Welcome Desk and strategically throughout the museum to serve as a resource to visitors who require orientation, information and emotional assistance.

Volunteer Duties

  • Introducing and welcoming visitors to the National Museum of African American History and Culture
  • Responding to inquiries, comments and feedback from diverse audiences clearly, courteously and effectively
  • Providing information about the Smithsonian Institution, NMAAHC and its exhibitions, and daily program offerings, as well as surrounding attractions
  • Using knowledge of museum content to guide visitor learning in the museum’s public spaces
  • Initiating and facilitating conversations and using objects to spark new questions and ideas from visitors in exhibitions
  • Using available resources including computers, iPads, colleagues, and print resources to answer visitor questions, concerns and comments
  • Resolving most issues that arise from visitors or escalating problems to the attention of volunteer managers when appropriate/necessary
  • Staffing exhibitions, public spaces and exterior museum areas as needed to engage the public in conversation and provide wayfinding assistance
  • Understanding the Museum’s crowd management protocols and queuing plans in order to direct visitors appropriately during periods of high visitation
  • Assisting with the facilitation of Augmented Reality (AR) and Virtual Reality (VR) experiences to visitors

Desired Skills and Abilities

  • Flexible and willing to adapt to quickly changing situations
  • Reliable and willing to meet requirements and expectations set by Museum staff
  • An interest in African American history and culture and an eagerness to learn something new every day
  • Able to utilize computers, iPads, and other technology to assist visitors
  • Enthusiasm for working with the museum’s diverse audiences
  • Demonstratable interpersonal skills or customer services experience - must be able to make each visitor feel welcome, impart relevant museum content, and resolve problems
  • Comfort and confidence speaking to groups of all sizes
  • Ability to work with a team
  • Ability to solve problems or recognize when to contact a staff person
  • Able to stand for long periods of time
  • Foreign language or ASL skills are not required but a plus

Requirements

  • All abilities are welcome.
  • Background check is required
  • Must be 18 years of age or older
  • Volunteers must attend all training sessions

Scheduling

The monthly time commitment is two four-hour shifts (8hrs) each month. Continued volunteer service is subject to meeting this time commitment and maintaining performance in line with volunteer requirements. Volunteers must commit to at least two years of service as a Visitor Information Volunteer before they may seek additional volunteer opportunities within NMAAHC.

We are looking exclusively for volunteers with availability on weekdays from 1PM to 5PM and on Saturdays from 1PM to 5PM.

Training

Due to COVID-19 the training program will be comprised of online sessions in 2021 with in-person sessions to follow at a later time. Training includes directed and independent study; lectures and demonstrations by NMAAHC staff and other experts; activities; and on-the-job experience.

How do I apply?

We will begin accepting applications for Visitor Information Volunteers starting June 1st. The application period will remain open from June 1st 2020 until December 31st 2020 or until an acceptable number of applicants have been reached.
Apply at https://nmaahc.si.edu/connect/volunteer

More opportunities with Smithsonian National Museum of African American History and Culture

No additional volunteer opportunities at this time.

About Smithsonian National Museum of African American History and Culture

Location:

14oo Constitution Ave NW, Washington, DC 20560, US

Mission Statement

The NMAAHC is a public institution open to all, where anyone is welcome to participate, collaborate, and learn more about African American history and culture. In the words of Lonnie G. Bunch III, founding director of the Museum, "there are few things as powerful and as important as a people, as a nation that is steeped in its history."

Description

The National Museum of African American History and Culture is the only national museum devoted exclusively to the documentation of African American life, history, and culture. It was established by Act of Congress in 2003, following decades of efforts to promote and highlight the contributions of African Americans. To date, the Museum has collected more than 36,000 artifacts and nearly 100,000 individuals have become members. The Museum opened to the public on September 24, 2016, as the 19 th and newest museum of the Smithsonian Institution.

Arts & Culture
Education & Literacy
Race & Ethnicity

WHEN

We'll work with your schedule.

WHERE

1400 Constitution Ave NWWashington, DC 20560

(38.8915,-77.03306)
 

SKILLS

  • Customer Service
  • History
  • Basic Computer Skills
  • Multi-Tasking
  • Problem Solving
  • Verbal / Written Communication

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • The monthly time commitment is two four-hour shifts (8hrs) each month. Continued volunteer service is subject to meeting this time commitment and maintaining performance in line with volunteer requirements.  Volunteers must commit to at least two yea

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