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COVID-19 Response Food Agents Needed throughout Baltimore County

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Home Team Program, Baltimore County Department of Aging

  • 8 people are interested

COVID-19 Response Food Agent Volunteer Position Description

Description: As part of the COVID-19 response, the Baltimore County Department of Aging (BCDA) is recruiting volunteers to act as Food Agents for homebound Baltimore County seniors who are clients of the BCDA’s Home Team Program and other seniors in the County in need of food deliveries. Food Agent volunteers are assigned by the BCDA Home Team staff to at least one (but not more than five) Home Team client(s) to pick up shelf-stable food from a designated food pantry or other food distribution site and deliver to the client on an agreed upon schedule.

Prior to becoming a Food Agent, individuals are required to complete a BCDA Volunteer application form, and provide a copy of current driver’s license and proof of auto insurance. All potential volunteers must have a successful comprehensive background check performed which will include check of driving record. Approved Food Agents will review responsibilities and other logistics with a member of the Home Team staff by phone or video conference before beginning their assignment. Priority will be given to volunteers able to commit to at least one client assignment for the duration of the COVID-19 response.

Other Volunteer Qualifications:  Must be 18 years of age or older, accessible by phone and have a clean driving record.  Have a car in good working condition for making deliveries.  Able to stand, bend, sit and walk independently. Able to lift and carry at least 25 lbs.

Volunteer Responsibilities:  The volunteer is provided with a report listing the assigned food pantry/food distribution site and the contact information for the client(s) (name, address, phone number).  One day before the delivery, call the senior to indicate a window of time senior should expect to receive the food. Notify the Home Team staff before and after the delivery is made by calling 410-887-4141.  Drive to the pantry or food distribution site on day indicated on report to pick up food. Tell pantry coordinator how many people reside in the home when making pickup from food pantry. It is also highly recommended that the Food Agent contact the pantry before going there to confirm pick-up and in the event there have been any lastminute changes encountered by the pantry. Bring your photo I.D. and have your Food Agent report ready to show the pantry coordinator if requested.  A courtesy call should be placed to the senior when in route to deliver the food. Volunteer should leave food at the door, not enter the home and remain at least 6 feet away from other individuals. As a courtesy, the volunteer should either call, ring the doorbell or knock on the door to alert the senior of the delivery.  Ensure food is delivered as soon as possible and in the same condition as received from pantry/food distribution site.  For purposes of data collection, document on the report form the number of trips, miles driven, bags delivered, phone calls made and volunteer hours. Mail the report to the Home Team Program (611 Central Ave. #312 Towson, MD 21204) or email to hometeam@baltimorecountymd.gov by the fifth of the month.

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About Home Team Program, Baltimore County Department of Aging


611 Central Ave. Room 312, Towson, MD, MD 21204, US

Mission Statement

"Are you compassionate? Are you dependable? Are you a great listener? Are you comfortable making home visits? Do you enjoy working with older adults? If you answered yes to all of these questions, consider joining our team of volunteers!
The Home Team Program is a county-wide volunteer program of the Baltimore County Department of Aging. Volunteers visit seniors who are confined to their home, unable to drive, live alone and are at-risk of becoming socially isolated in the community. Seniors (in need)can participate in the Home Team by calling our office. They can also be referred through a human service agency or a primary care physician. Home Team volunteers work with the seniors, Home Team staff and referral sources to ensure the seniors remain socially engaged and connected to the community. They provide the necessary social interactions and well-being checks to help seniors remain independent in their homes longer.


Volunteer Applicants Must:
Volunteers must be at least 18 years of age or more. Volunteer applicants must complete a formal application, pass a background check, interview and complete a 2-hour orientation. To complete the background check, volunteer applicants must submit a copy of their social security number, government issued photo identification, current residential address and a signed release of information form to be kept on file.
Volunteers Must:
Make at LEAST a 6-month commitment and agree to visit with a senior for at least one hour per week. The weekly time commitment can be a combination of phone calls and in-home visits. Volunteers must also have their own dependable vehicle with current car insurance to travel to and from the senior’s home. Volunteers must have a dependable phone to communicate with the Home Team staff and their assigned senior. Volunteers MUST submit a formal report EACH MONTH of their time spent with the senior and document any issues or concerns. Volunteers must be able to perform all aspects of the volunteer role independently. Volunteers must abide by all program policies and procedures. Placements are based on a combination of volunteer preference and senior availability/need.
Please ask about other volunteer opportunities with the Home Team such as "volunteer outreach liaison" and "annual food drive volunteer drivers"



We'll work with your schedule.


611 Central Ave.Towson, MD 21204






  • Driver's License Needed
  • Background Check
  • Orientation or Training
  • varies (typically 4 hours per month)

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