Service to the Armed Forces: Hero Care Caseworker Needed

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Ensure military families' needs are met when faced with an urgent need.

Responsibilities

• Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
• Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
• Support the critical community services cases; which can include an intake interview to assess client needs and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
• Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans

Time Commitment

• Flexible / depending on number of cases the Red Cross receives

Qualifications

• Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
• Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity

**MUST SUBMIT A VOLUNTEER APPLICATION AT: www.redcross.org/volunteer

Questions? Contact Sarah at sarah.luth@redcross.org