Join the Red Cross Recovery Casework Team & Help Families after Disasters

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Quick Overview: The role of a Recovery Team Member is to support the disaster recovery of individuals, families, and communities affected by disasters like home fires and wildfires by interviewing and provision of referrals, assistance and goods and services to begin and affect their recovery.

Volunteer Roles and Responsibilities: Responsibilities include but are not limited to:

1. Conduct client interviews: both initial interview and follow-up conversations, according to standards
2. Assess qualifications for direct client assistance
3. Use the Client Assistance System to document the assistance and services provided in the client record according to standards
4. Assist with recovery planning, problem-solving and advocacy on request according to standards
5. Provide clients with information and referrals to community partners
6. Learn about the Recovery activities and develop knowledge, skills, expertise in Casework and Recovery Planning, Systems and/or Community Recovery.

Length of Volunteer Service: This is an on-going volunteer opportunity with the option to work remotely after completing required training.

Time Commitment: 5 - 10 hours a week, flexible, volunteer from home

Requirements:

• Demonstrated commitment to the mission of the American Red Cross
• Be kind, caring, resourceful, knowledgeable
• Demonstrate interest in learning about community resource organizations.
• Demonstrate the ability to work well in stressful situations and in a team-oriented setting.
• Basic data entry and computer skills.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency,high energy, and enthusiasm.
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
• Is dedicated to meeting the expectations and requirements of clients, internal and external customers; acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect.

Ready to Make a Difference? Here's How to Get Started!

1. Go to redcross.org/volunteer to complete our online application. It takes less than 10 minutes!
2. A member of our team will get in touch. Taking the time for a personal conversation enables us to match you with a role that will be both meaningful and enjoyable.
3. We’ll provide all necessary training to ensure you can be successful in your volunteer role.