During these uncertain times, how can we help?

As the world leader in volunteerism we feel a responsibility to unite our broader community, and to use this moment to become stronger.

See below to access our COVID-19 Resource Hub, and to explore our growing directory of COVID-19-specific and virtual volunteering opportunities.
Read More
 

Service to the Armed Forces: Georgia Hero Care Regional Case Management Lead

Save to Favorites

American Red Cross - Georgia Region

logo

Manage Hero Care Network Region Team to provide military members, families and veterans with casework services.

Support Hero Care Network team at the Region/Chapter or Hero Care Network Center:

* Ensures regional capacity to provide follow up and regional referral to military clients
* Assure that the team maintains strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies, procedures and protocols
* Manages administrative tasks related to staff access to the SAF Case Management System
* Ensures quality and effectiveness of the follow-up staff.
* Maintains a working knowledge of local, state and federal resources aiding military members, their families and veterans
* Ensure that all staff, to include receptionist and family follow-up representative have the most current resources available
* Supervises the day-to-day operations of a designated shift, to include scheduling of staff assigning specific job functions, and monitoring individual performance and workload, making adjustments as necessary
* Understands and applies Red Cross and SAF policies consistently and correctly
* Ensures quality, timeliness and consistency of casework by routinely monitoring calls and conducting routine evaluations using SAF quantitative methods and other tools and processes
* Generates and interprets system reports reflecting case-related statistics
* Be a subject matter expert
* Manage volunteer training needs

220 More opportunities with American Red Cross - Georgia Region

4 Reviews

About American Red Cross - Georgia Region

Location:

1955 Monroe Drive NE, Atlanta, GA 30324, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

Every single day, the American Red Cross helps people in emergencies. Whether its one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Crisis Support
Disaster Relief
Emergency & Safety

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity, with no fixed address.

SKILLS

  • Customer Service
  • Multi-Tasking
  • Organization
  • People Skills
  • Verbal / Written Communication
  • Case Work / Management

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Flexible

Report this opportunity