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Service to the Armed Forces: Georgia Hero Care Regional Case Management Lead

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American Red Cross - Georgia Region


Manage Hero Care Network Region Team to provide military members, families and veterans with casework services.

Support Hero Care Network team at the Region/Chapter or Hero Care Network Center:

* Ensures regional capacity to provide follow up and regional referral to military clients
* Assure that the team maintains strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies, procedures and protocols
* Manages administrative tasks related to staff access to the SAF Case Management System
* Ensures quality and effectiveness of the follow-up staff.
* Maintains a working knowledge of local, state and federal resources aiding military members, their families and veterans
* Ensure that all staff, to include receptionist and family follow-up representative have the most current resources available
* Supervises the day-to-day operations of a designated shift, to include scheduling of staff assigning specific job functions, and monitoring individual performance and workload, making adjustments as necessary
* Understands and applies Red Cross and SAF policies consistently and correctly
* Ensures quality, timeliness and consistency of casework by routinely monitoring calls and conducting routine evaluations using SAF quantitative methods and other tools and processes
* Generates and interprets system reports reflecting case-related statistics
* Be a subject matter expert
* Manage volunteer training needs

220 More opportunities with American Red Cross - Georgia Region

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About American Red Cross - Georgia Region


1955 Monroe Drive NE, Atlanta, GA 30324, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether its one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Crisis Support
Disaster Relief
Emergency & Safety


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Customer Service
  • Multi-Tasking
  • Organization
  • People Skills
  • Verbal / Written Communication
  • Case Work / Management


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Flexible

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